Job Description

Staffing Manager (Scheduling & Case Management Focus)

Happy to Help Caregiving is hiring a

Staffing Manager

to lead daily scheduling, non?medical case management, issue resolution, and communication with caregivers and families. You will be working with a dedicated

Recruiting Manager

who does hiring, interviewing, training, background checks, and personnel file management; this role provides recruiting support only as needed during peak periods or coverage.

Key Responsibilities

Primary -- Scheduling & Coverage

Build and maintain accurate caregiver-client schedules in the platform. Match caregivers to cases based on skills, availability, and preferences. Monitor openings, create coverage plans, and fill same?day changes. Record updates promptly; ensure EVV and documentation accuracy.

Primary -- Communication & Issue Resolution

Serve as the main point of contact for caregivers and families during business hours. Communicate changes clearly, set expectations, and provide timely updates until resolved. Document issues and resolutions; escalate to leadership when appropriate.

Primary -- Non?Medical Case Management (Care Coordination)

Maintain current service details and client preferences; coordinate starts, transitions, and discharges. Review visit notes/feedback for continuity of care and schedule alignment. Partner with families and caregivers on adjustments to hours or tasks within the care plan.

Primary -- Caregiver Support

Conduct regular check?ins, clarify expectations, and provide specific coaching. Recognize reliability and quality; address gaps promptly and privately. Promote a consistent, team?oriented workflow.

Secondary -- Recruiting Support (led by Recruiting Manager)

Assist with job postings, interview scheduling, and onboarding logistics as needed. Follow up on credential expirations and compliance items at the Recruiting Manager's direction. Provide coverage during Recruiting Manager PTO/absences.

After?Hours On?Call (Management Only)

Participate in a shared rotation with the Recruiting Manager and Direcor for urgent scheduling or client concerns. Coordinate coverage and escalations; no direct care shifts.
Who You Are

Experience in staffing/scheduling or healthcare administration (home care a plus). Organized, systems?oriented, and comfortable managing time?sensitive tasks. Clear, professional communicator by phone, text, and email. Proficient with scheduling platforms, spreadsheets, and job boards.
Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. (on?call rotation shared with management).

Note: The Recruiting Manager owns hiring, interviewing, training, background checks, and personnel file management; the Staffing Manager's primary accountability is schedule quality, problem solving, case coordination, and communication.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person