Job Description

Description:

The Care Coordinator - Private Home Care plays a key role in supporting AAC's private pay operations by coordinating caregiver staffing, supporting client needs, and serving as a central administrative point of contact. This position works closely with caregivers, clients, Human Resources, Payroll, and Operations to ensure smooth scheduling, onboarding, timekeeping, and communication processes.


The Client Coordinator ensures high-quality service delivery by maintaining accurate records, supporting caregivers, and responding to client and staffing needs in a timely and professional manner.


Requirements:

Client & Caregiver Coordination

Serve as a primary point of contact for private pay clients and caregivers Coordinate caregiver schedules based on client needs and service plans Communicate schedule updates, changes, and coverage needs promptly Support continuity of care through proactive staffing coordination Address routine client and caregiver inquiries and escalate concerns as appropriate

Staffing & Scheduling

Assist with and manage private pay staffing assignments Maintain accurate scheduling records in Pavillio and future systems (AlayaCare) Respond to call-offs, coverage gaps, and client changes efficiently Collaborate with leadership to meet staffing and service expectations

Recruitment & Onboarding Support

Support HR with private pay recruitment and onboarding activities Communicate onboarding steps and timelines to applicants and new hires Track onboarding progress and required documentation Coordinate with HR on background checks, training requirements, start dates, and system access

Timekeeping & Systems Accuracy

Review and verify caregiver timecards for accuracy Identify and resolve discrepancies in timekeeping systems Work closely with HR and Payroll to ensure accurate payroll processing Support system transitions and updates as new platforms are implemented

Administrative & Office Support

Provide professional front-desk and administrative support Answer incoming calls and greet visitors Assist with document management, scanning, and filing * Support daily office operations and maintain a clean, organized workspace