Job Description

THIS POSITION IS PENDING APPROVAL



Effective July 1, 2025, in accordance with the applicable Memorandum of Understanding, the Personal Leave Program 2025 (PLP 2025) was implemented. PLP 2025 requires each full-time employee in Bargaining Unit 1, and related Excluded, Exempt and Statutory Exempt employees, will have their base salary reduced by three percent and will receive five PLP 2025 leave credits monthly through June 2027. Salaries do not reflect the recent changes. Part-time employees are subject to the same conditions as full-time employees, on a prorated basis equivalent to their time-base. Permanent intermittent employees are subject to the same condition as full-time employees, based on the number of hours worked in the pay period.

California Correctional Health Care Services (CCHCS) seeks to fill Permanent/Full Time Staff Services Manager (SSM) I Specialist positions in the Performance Management Unit (PMU). Under the general direction of the SSM II, PMU, the SSM I (Specialist) is responsible for providing guidance and expertise to management and supervisors in areas involving employee performance and administration of the department's disciplinary process impacting mental health, dental, and medical staff at the institutions and within CCHCS. This assignment has extensive travel, approximately 30%.

NOTE:

Training and Development (T&D) assignments will not be considered for this recruitment.

You will find additional information about the job in the

Duty Statement

.


Working Conditions


Located less than 30 minutes from Sacramento and Lodi, the progressive city of Elk Grove offers a great mix of newly developed housing, business projects, and recreational opportunities. You will enjoy working at our campus-style office complex with free parking, and perhaps even call Elk Grove home.



The position is eligible for hybrid telework, in accordance with the Statewide Telework Policy and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.
Minimum Requirements


You will find the Minimum Requirements in the Class Specification.STAFF SERVICES MANAGER I

Additional Documents


Job Application Package Checklist Duty Statement

Position Details

Job Code #:

JC-493142

Position #(s):

042-235-4800-XXX

Working Title:

Health Care Employee Relations Officer

Classification:

STAFF SERVICES MANAGER I
$7,172.00 - $8,910.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time
Department Information


Vision
We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission
To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

CDCR and CCHCS are committed to building an inclusive and culturally diverse workplace. We are determined to attract and hire more candidates from diverse communities and empower all employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts to increase representation at all levels of the Department.

CDCR and CCHCS strive to collaborate with the community to enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Incumbents establish and maintain cooperative working relationships within the department, other governmental agencies, health care partners, and communities.

CDCR/CCHCS values all team members. We work cooperatively to provide the highest level of health care possible to a diverse correctional population, which includes medical, dental, nursing, mental health, and pharmacy. We encourage creativity and ingenuity while treating others fairly, honestly, and with respect, all of which are critical to the success of the CDCR/CCHCS mission.





Commitment to California Model


CDCR and CCHCS are proud to partner on the California Model which will transform the correctional landscape for our employees and the incarcerated. The California Model is a systemwide change that leverages national and international best practices to address longstanding challenges related to incarceration and institution working conditions, creating a safe, professional, and satisfying workplace for staff as well as rehabilitation for the incarcerated. Additionally, the California Model improves success of the decarcerated through robust re-entry efforts back into to the community.





Special Requirements


Do NOT include ANY confidential information to your application on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthrate, student identification number, driver's license number (unless required), basis of eligibility, examination results, Limited Examination and Appointment Program status, medical information, marital status, and age. Confidential information on the first page of the applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.


Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination purposes only. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file and appeal with the State Personnel Board. Training & Development Assignments will not be considered at this time. When submitting supporting documents, PDF file format is preferred.


For those who must submit their application via the postal service, please indicate the position and Job Control numbers for the position in which you are applying for. Please Note: The main communication for this position will be through email. Please ensure you have a valid email address on your application.


This advertisement may be used for other vacancies that occur during the life of this recruitment.


Candidates new to CCHCS/Division of Health Care Services (DHCS) are required to submit to a background investigation process utilizing Live Scan fingerprinting to obtain Department of Justice and Federal Bureau of Investigation clearances prior to employment.


All California Department of Corrections and Rehabilitation (CDCR)/CCHCS employees will be evaluated/tested for TB prior to appointment followed by department testing on an annual basis thereafter as a condition of employment.



CCHCS uses E-Verify in its hiring practices to achieve a lawful workforce.




For more information about E-Verify, please go to www.e-verify.gov.



Employees may search for available examinations via CalCareers web site at: https://www.jobs.ca.gov/CalHRPublic/Search/AdvancedJobSearch.asp.



Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services.



Tuberculosis (TB) testing is required for candidates new to CCHCS prior to appointment followed by department annual TB testing/evaluation thereafter.


Application Instructions


Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.


Final Filing Date: 10/7/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.




Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:



California Correctional Health Care Services
Classification and Pay - Mail
Attn: J. Hayer
Classification and Pay
P.O. Box 588500, D-1, Personnel
Elk Grove, CA 95758

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:



California Correctional Health Care Services
Classification and Pay - Drop Off
J. Hayer
8280 Longleaf Drive, Bldg. D-1, Suite 101
Elk Grove, CA 95758
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:


Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - A Statement of Qualifications is

REQUIRED

and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications" section below for specific requirements.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications


In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

SPECIAL PHYSICAL CHARACTERISTICS

Persons appointed to this position must be reasonably expected to exert up to 10lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Involves sitting most of the time but may involve walking or standing for brief periods of time. The incumbent should have strong written and verbal communication, administrative, and organizational skills, and a customer service focus.



Interpersonal Skills: Work independently and in a team setting; ability to multi-task; track projects and monitor deadlines, take appropriate action to ensure appropriate timeframes are met.

SPECIAL PERSONAL CHARACTERISTICS

Demonstrated ability to act independently, open-mindedness, flexibility, and tact. Adherence to a consistent work schedule is critical to the successful performance of the position due to the heavy workload and time-sensitive nature of the work. Due to the confidential and sensitive nature of the assignments, the incumbent must consistently exercise a high degree of initiative, sound judgement and integrity. The incumbent must be self-motivated, conscientious, and dependable.Influence change and strengthen the community. Set an example each day through positive and pro-social role modeling, utilizing dynamic security concepts. Willingness to play a significant role in the collaborative efforts toward rehabilitation and public safety enhancement. Ability to facilitate conversations as a coach and mentor, engaging in a respectful and understanding manner. Ability to build trust, improve communication, and assist with the transformation of correctional culture.




Benefits


Benefit information can be found on the California Department of Human Resources (CalHR) website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Information on benefits afforded by membership in the California Public Employees Retirement System Benefit can be found on the CalHR website at www.calhr.ca.gov/employees/pages/salary-and-benefits.aspx.

Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx. This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.
Contact Information


The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:

When sending an email include JC 493142 & Position Number 042-235-4800-XXX

(000) -

cchcshrecos@cdcr.ca.gov

Hiring Unit Contact:

Corina Meloche

(916) 691-9934

corina.meloche@cdcr.ca.gov


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

CCHCS EEO Office

(916) 691-6118

CCHCS_EEO@cdcr.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Additional Information


PRIORITY CONSIDERATION WILL BE GIVEN TO RE-EMPLOYMENT, DEPARTMENTAL RESTRICTION OF APPOINTMENT, STATE RESTRICTION OF APPOINTMENT, AND SURPLUS CANDIDATES.



Please note: It will be verified that list and transfer eligible applicants meet the MQs, per SPB Rule 250 prior to interviews and/or appointment. If it is determined an applicant with list eligibility does not meet the MQs, the necessary steps will be taken to have the applicant's name withheld from the eligibility list.



To obtain list eligibility for the SSM I (Specialist) before applying for the position(s), you must first take and pass the SSM I examination.



Using your online CalCareer account to apply electronically is the preferred method of applying for this vacancy and is highly recommended; however, candidates may apply by mail or in person, as set forth in this announcement.



Statement of Qualifications (SOQ)


APPLICATIONS RECEIVED WITHOUT A STATEMENT OF QUALIFICATIONS (SOQ)/SUPPLEMENTAL QUESTIONNAIRE (SQ) WILL NOT BE CONSIDERED.

NOTE

: Resumes, cover letters, and other materials will not be accepted in place of the required SOQ/SQ.

Applicant must answer the questions listed below in numerical order. SOQ shall not exceed two (2) pages in length, single-spaced, 12 point Arial font, and be in justified paragraph format. The document shall be titled "Statement of Qualifications - (Your Full Name)." When completing the SOQ, please include all relevant experience, education, and training for the statement below.

Please explain your experience as it relates to the following questions below:



Please describe what makes you the most qualified candidate for this position. Reference all applicable experience, including knowledge of the progressive discipline process. Be sure to cite examples and work experience.


Equal Opportunity Employer


The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.