Job Description

Are you passionate about breaking down language barriers and ensuring accessibility for all?




CDSS is seeking (1) Staff Services Analysts (SSA)




As a SSA, you'll be part of a dynamic team dedicated to enhancing language and communication access services across the Department. Working under the guidance of the Staff Services Manager II (SSM II), you'll contribute to critical projects that impact diverse communities.




This role offers collaborative support, professional development opportunities, and increasing independence, making it an ideal position for someone eager to grow in the field of contract administration and accessibility services. Your contributions will ensure seamless interpretation, captioning, and language access solutions while fostering inclusivity in government services. If you're ready to make a meaningful impact, we'd love to hear from you!



If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey.

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov For guidance on applying for a state job, visit Three Steps to a State Job.

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You will find additional information about the job in the

Duty Statement

.


Minimum Requirements


You will find the Minimum Requirements in the Class Specification.STAFF SERVICES ANALYST

Additional Documents


Job Application Package Checklist Duty Statement

Position Details

Job Code #:

JC-499100

Position #(s):

800-042-5157-002

Working Title:

Staff Services Analyst

Classification:

STAFF SERVICES ANALYST
$3,861.00 - $4,839.00 A
$4,181.00 - $5,233.00 B
$5,014.00 - $6,276.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Alameda County

Telework:

In Office

Job Type:

Permanent, Full Time
Department Information


Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

The mission of the Civil Rights, Accessibility, and Resource Equity (CARE) Branch is to provide state-level leadership and direction to ensure compliance with civil rights laws and to promote and foster policies and practices that ensure equitable access in alignment with the Department's equity goals. The Interpretation and Communication Access Section (ICAS) facilitates access to critical information and programs for people with disabilities, individuals who are Deaf or hard of hearing, and those who speak a primary language other than English. The ICAS is responsible for coordinating and administering communication access services (e.g., American Sign Language (ASL) and spoken language interpretation and captioning) contracts, as well as providing and facilitating equal communication access for individuals who are Deaf, hard of hearing, and those who speak a primary language other than English.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment

We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.

Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.
Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver's license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.



This position requires Federal fingerprint clearance. Criminal record checks of prospective full- or part-time CDSS, Disability Determination Service Division (DDSD) personnel will be conducted. Applicants for this position will be required to submit fingerprints for Federal processing. Federal clearance is a condition of employment for this position. (Homeland Security Presidential Directive 12)




Subject to Social Security Administration hiring authority. All applications will be screened and only the most qualified will be interviewed.




All interested applicants must include a Statement of Qualifications (SOQ) that is typed, no more than two (2) pages, Arial 12-point size font, answering the questions below.




1. Describe how your education, work experience, training, and skills qualify you for this position as it applies to the duty statement.


2. This position requires knowledge of and experience in scheduling, coordinating, and providing interpretation services. Please describe how your knowledge and/or experience would help qualify you to be successful in this position.




A resume will not be accepted in place of the Statement of Qualifications and failure to submit a Statement of Qualifications addressing the questions identified will result in removal from consideration.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.


Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.


Application Instructions


Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.


Final Filing Date: 12/2/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.




Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:



Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P. O. Box 944243 - MS 8-15-58
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:



Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:


Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications


In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:



In addition to the minimum qualifications, candidates who demonstrate the following may be given stronger consideration:

Professional Certification: RID, BEI, or NAD certification. Experience: At least three years of professional interpreting in a variety of settings. Ethics & Confidentiality: Clear understanding and practice of the Code of Professional Conduct, with a demonstrated commitment to confidentiality. Reliability: Strong record of attendance, punctuality, and dependability. Interpersonal and Composure Skills: Ability to work effectively with diverse individuals and groups, maintaining a professional and approachable presence. Ability to remain professional and effective in high-stress or sensitive situations. Interpreting Skills: Proficiency in both consecutive and simultaneous interpreting, with the ability to adjust to different registers and communication needs. Specialized Knowledge: Familiarity with technical, academic, legal, or other specialized terminology relevant to the setting. Cultural Competence: Knowledge of Deaf culture and experience interacting respectfully with Deaf, hard of hearing, and hearing communities. Team Collaboration: Experience working as part of a team of interpreters. Professional Growth: Ongoing engagement in professional development, such as workshops, CEUs, or involvement in professional organizations. Technology Skills: Comfort with remote interpreting platforms and related technology. Bilingual ASL highly desirable.

Benefits


There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

Public transit (mass transit) passes. + 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
+ 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
Vanpool drivers and riders + 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees!

Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information


The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:

Brandon Marin

(916) 204-4363

brandon.marin@dss.ca.gov


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Office

(916) 657-2326

EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Personal Leave Program (PLP) 2025


Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.


Examination Information


Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.


To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement:


CalCareers Exam/Assessment Search


Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.


Equal Opportunity Employer


The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.