Job Description

Job Title: Staff Field Adjuster

Company: Cross Country Adjusting

Location: [Location]

Job Type: Full-time

About Us: Cross Country Adjusting is a leading insurance provider dedicated to delivering excellent coverage and superior service to our valued clients. With our commitment to excellence and customer satisfaction, we have earned a reputation as a trusted and reliable partner to our clients. As we continue to expand, we are seeking a highly skilled and motivated Staff Field Adjuster to join our team.

: As a Staff Field Adjuster, you will be a crucial member of our claims department, responsible for conducting on-site investigations, assessing damages, and resolving insurance claims. You will work directly with policyholders, third-party claimants, and other stakeholders to accurately evaluate losses, estimate losses, and provide exceptional service. Your role will play a vital part in ensuring prompt and fair claim resolution while upholding company policies and complying with industry regulations.

Responsibilities:

• Conduct thorough and accurate investigations of insurance claims by visiting claim sites, inspecting damages, and gathering essential information and evidence.
• Evaluate policy coverage, determine liability, and assess damages by analyzing policy terms, reviewing documentation, and applying industry standards and regulations.
• Provide exceptional customer service throughout the claims process, addressing concerns, answering inquiries, and ensuring policyholders feel supported and informed.
• Document and maintain accurate records of claims activities, including site visits, interviews, photographs, and reports, following company protocols and industry best practices.
• Collaborate with internal teams, such as quality control and management, to ensure efficient and effective handling of claims.
• Stay updated on industry trends, regulations, and legal developments to maintain a high level of expertise and deliver quality service to our customers.

Qualifications:

• Bachelor\'s degree in business, insurance, finance, or a related field (preferred).
• Proven experience as a field adjuster or similar role in the insurance industry, preferably in property and casualty claims.
• Excellent knowledge of insurance policies, coverage, and claims handling procedures.
• Strong analytical and problem-solving skills, with the ability to assess damages accurately and evaluate complex claims situations.
• Exceptional communication and negotiation abilities to interact with various stakeholders effectively.
• Detail-oriented with excellent organizational and time management skills.
• Ability to work independently and adapt to changing priorities in a dynamic environment.
• Proficiency in using claims management software, mobile applications, and other relevant tools such as Xactimate and Symbility (Corelogic)
• Possession of relevant certifications, such as Chartered Property Casualty Underwriter (CPCU) or Associate in Claims (AIC), is a plus.
• Valid driver\'s license and willingness to travel as required for field investigations.
• Catastrophe deployments may occur for up to 21 days in a row.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plans with company profit sharing contributions.
• Paid time off and holidays.
• Professional development opportunities and support for certifications.
• A positive and inclusive work environment that values diversity.
• Company car that can be used for personal use.

How to Apply: If you are a results-driven individual with a passion for providing exceptional customer service and possess the necessary qualifications, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position to [email address].

Kindly indicate "Staff Field Adjuster Application" in the subject line.

Note: Only shortlisted candidates will be contacted for further evaluation.

Cross Country Adjusting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Cross Country Adjusting