Job Description

Overview

To assist the department leadership team in analyzing and evaluating the activities of the department/division, to coordinate actions that cross division lines and to provide administrative support. Lead complex/difficult and moderately varied tasks of considerable latitude and impact.

Responsibilities

Collect, prepare and maintain data for analysis, reports and reference Coordinate and prepare agendas for meetings, events and presentations Coordinate travel arrangements, prepare authorizations and review expense reports Monitor, field and direct phone calls; document as required Order supplies/services and reconcile invoices Partner with leadership to coordinate, execute and maintain programs and initiatives Prepare and submit budget requirements for Annual Financial Plan (AFP) Proofread and edit content for standardization to ensure clarity and accuracy Remain abreast of corporate business plans and marketing efforts Represent the department/division/branch in disaster recovery plans Research and evaluate operational issues, inquiries and/or complaints Review internal studies and surveys to provide summaries to leadership Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units Plan, develop, implement and maintain new and existing programs, campaigns and special offers Recommend and implement technical/electronic enhancements to improve administrative operations Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results Perform other duties as assigned

Qualifications

Ability to maintain confidentiality and demonstrate integrity Ability to work independently and in a team environment Experience in independently managing or administering a function or project Extensive experience in performing clerical or administrative duties/responsibilities Advanced knowledge of expense tracking, budget preparation and administration Advanced database and presentation software skills Advanced organizational, planning and time management skills Advanced research, analytical, and problem solving skills Advanced skill communicating with all levels within an organization Advanced skill exercising initiative and using good judgment to make sound decisions Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely Advanced verbal and written communication skills Advanced word processing and spreadsheet software skills Expert administrative support skills, methods and procedures

Desired Qualifications

Associate's Degree in Business Administration or in a related field Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM


Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Dr Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.



Our approach to careers is simple yet powerful: Make our mission your passion. Fortune100 Best Companies to Work For 2025
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2025 Handshake Early Talent Award



From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams:

Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.