Job Description

Solis seeks to hire only the best. We conduct business following the spirit and the intent of the equal opportunity laws and we strive towards maintaining a diverse community. We encourage excellence at all levels in our organization, and are not influenced by race, color, gender, sexual orientation, age, disability, religion, or any other factor irrelevant to doing a great job.



SSE Ref #S0011 : Dynamics CRM Functional


Primary skill is MS Dynamics CRM with 4 - 5 years of experience including good knowledge in Incident Management with good soft skills as this is highly client interfacing role. Responsibilities to be handled in this role: Creating accounts Providing Access/Terminating Accounts in Production environment. Providing access to many applications via Web Admin tool & removing access via MS SQL Server Query Analyzer. Work on the Request/Tasks for various accounts change requests. Resolving the Leads, Forecasts, Opportunities, Quotes, Orders, Assets & Entitlements issues. Resolving the Customer & partner (User creation/e-Learning/Business cycle) issues. Create; Manage Documents/Reports, Knowledgebase Wiki in MS SharePoint. Assessing requirement and priority and delivering within defined SLA. Troubleshoot the Call center Application Issues (Service Requests, Response, Activities, Data Export, Escalations issues). Interact with Problem Management/Event management teams to develop work around the issue before bug fix/release.

Requirements:

Primary skill is MS Dynamics CRM with 4 - 5 years of experience including good knowledge in Incident Management with good soft skills as this is highly client interfacing role. Responsibilities to be handled in this role: Creating accounts Providing Access/Terminating Accounts in Production environment. Providing access to many applications via Web Admin tool & removing access via MS SQL Server Query Analyzer. Work on the Request/Tasks for various accounts change requests. Resolving the Leads, Forecasts, Opportunities, Quotes, Orders, Assets & Entitlements issues. Resolving the Customer & partner (User creation/e-Learning/Business cycle) issues. Create; Manage Documents/Reports, Knowledgebase Wiki in MS SharePoint. Assessing requirement and priority and delivering within defined SLA. Troubleshoot the Call center Application Issues (Service Requests, Response, Activities, Data Export, Escalations issues). Interact with Problem Management/Event management teams to develop work around the issue before bug fix/release.

Special requirements:

MS SQL Server Query Analyzer, MS Dynamics CRM


Any Applicant who is interested in this position may apply by regular mail

(include Reference Number S0011)

to:


contact@solisss.com