Job Description

Sr Stdnt Enrollment Assoc Requisition ID req35015
Working Title Sr Stdnt Enrollment Assoc
Position Grade 10
Position Summary
The UNM Student Financial Aid Office seeks a dynamic, highly motivated individual interested in serving as a Senior Student Enrollment Associate within the One-Stop team. This is an exceptional opportunity for a motivated professional to be an integral member of a progressive Student Financial Aid Office.
Reporting to the Financial Aid Manager, the Senior Student Enrollment Associate works collaboratively with our University community in our One Stop Office at UNM Albuquerque's Main Campus. One Stop is a fast-paced environment that provides in-person and virtual customer service concerning enrollment services such as admissions/transfers, student records, registration, financial aid, and scholarships. The Senior Student Enrollment Associate will assist with the daily front desk operations at One Stop. The Senior Student Enrollment Associate will also serve as a liaison for high school, community, and on campus outreach events.
The candidate must represent the Student Financial Aid Office and the University of New Mexico with professionalism and deliver information in a positive manner while facilitating exemplary service to students. The successful candidate will have excellent oral, written, and presentation skills, a high sensitivity to cultural issues, competency for critically analyzing processes, and an understanding of the innovative uses of technology in a higher education setting (Banner experience is preferred). The candidate must also be highly organized, detail oriented, creative, energetic, able to work productively and effectively lead teams, possess a strong commitment to superior customer service, and understand the importance of financial aid in student recruitment and retention.
The ideal candidate will have excellent oral and written skills and a high sensitivity to cultural issues within a higher education setting. A Bachelor's degree in a related field is preferred. The successful candidate must also be detail oriented, organized, creative, energetic, able to work productively independently and within a team. They must possess a strong commitment to superior customer service and understanding of the importance of recruitment and retention.
Responsibilities and duties may include but are not limited to the following:

• Coordinates all day-to-day activities of one or more complete functional areas of enrollment services, such as educational outreach to prospective students and families, recruitment and admissions, financial aid advisement, and/or other related areas of operation
• Provide exceptional customer service to a diverse community of students.
• Assist with supervision and training of student peer advisors that handle 1st level student inquiries.
• Coordinates all day-to-day activities of one or more complete functional areas of enrollment services, such as educational outreach to prospective students and families, recruitment and admissions, financial aid advisement, and/or other related areas of operation
• Stay abreast of current federal, state, and institutional regulations and policies, especially as related to security of information.
• Provide current, accurate, and complete information to students and parents in person, e-mail, or virtual meetings during peak service times.
• Works independently with faculty, staff, and community members in the resolution of complex and/or sensitive day-to-day issues associated with the relevant functional area of operation
• Actively participates in the design and implementation of professional workshops, seminars, and other various programmatic initiatives
• Creates, processes, and maintains files, records, databases, forms, and related materials, as appropriate to the assigned functional area of operation.
• Provides input and assists in the formulation and implementation of general student enrollment services, operating policies, systems, and procedures.
• May lead and/or functionally supervise lower- level staff in the execution of defined program/project initiatives related to assigned functional area of operation
• Other duties as needed.

This is a full-time, benefits eligible position.
The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Prospective Employee page for a more complete explanation of UNM benefits.
Conditions of Employment
Minimum Qualifications
High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Preferred Qualifications
Candidates for this position should demonstrate the following characteristics, skills, and abilities:

• A commitment to working with diverse students and their families.
• Superior customer service experience and willingness to work flexible schedule during peak times to support service to students.
• Strong written and verbal communication skills and a flexible, creative, and collaborative approach to work.
• Preference for financial aid, student employment, admissions, registration, or other higher education experience.
• Preference for Banner and/or OnBase management systems experience.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Knowledge of policies and procedures pertaining to university student admissions, registration, and records.

Additional Requirements
Campus Main - Albuquerque, NM
Department SFAO Administration (454B)
Employment Type Staff
Staff Type Regular - Full-Time
Term End Date
Status Non-Exempt
Pay Hourly: $19.56 to $23.07
Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the home page for a more information.
ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the grid.
Background Check Required Yes
For Best Consideration Date 11/7/2025
Eligible for Remote Work No
Eligible for Remote Work Statement This position is NOT eligible for a remote work agreement (RWA), to include Hybrid, In-State, and Out-of-State.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, to submit an application. Please include resume/UNMJobs application and cover letter.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit . Refer to for a definition of Regular Staff.

Skills Required