Job Description

Purpose:



This position is responsible for being a company-wide subject matter expert on Electronic Payments and understanding industry standards and payment system functionality. This will require interfacing with vendors to resolve problems and communicating internally with operations, finance, technical teams and support desks to share requirements, challenges and problem resolution recommendations. This position will also work closely with Independent/Wholesale customers to determine and meet requirements. Performs job functions in an independent manner, with limited coaching. Capable of performing on multiple projects while working closely with peer team members. May be assigned a mentor for guidance in executing job functions and related processes in alignment with company standards.


Job Responsibilities:



Core Responsibilities


Understand and comply with the Payment Card Industry (PCI) requirements and maintain card data security.

Documents business and/or technical needs to help UNFI meet strategic objectives.

Follow regulatory and UNFI security standards while handling sensitive retail customer data.

Facilitates small to medium sized groups of individuals, representing significant diversity in interest and level of leadership, to a common understanding of a solution.

Fosters team building and self-driven skill development through active participation in appropriate training, mentoring and certification programs

Consults with subject matter experts and project team members to identify and document potential business and technology solutions

Coordinates or leads project or initiative tasks with relevant team members and stakeholders.

Manages day-to-day business interaction and business expectations in relationship to assigned deliverables, with the guidance of functional manager, project manager, and mentor

Builds strong relationships with product stakeholders, customers, vendors, subject matter experts and other Professional Services teams

Identifies process and product improvement opportunities.

Prepares routine periodic reporting to monitor various components of the payments program.

Develop knowledge on payment and banking settlement, billing and reconciliation processes.

Resolves problems, investigates issues, and address with retailers and vendors insuring customer satisfaction.

Monitor, identify, address and mitigate risk related to fraudulent payment activity and trends.

Process special assignments as directed within established deadlines.

Conduct analysis to estimate retailer savings and financial impact of participating in our program and participates in the sales process by reviewing financial benefit benefits with retailers.

Uses third party service provider tools to prepare reports, research and resolve customer issues.

Work with customers and vendors to prepare regulatory governed paperwork to board customers on vendor and card brand systems.

Establishes payment processes and leads payment and gift card onboarding paperwork and activities by conducting auditing and accuracy validations through the boarding and post implementation lifecycle.

Prepare custom ad hoc data and reporting as requested by management for review, negotiations and decision making.

Conduct reviews of program attributes including billing, costs and revenue, to ensure program quality, consistency and accuracy standards are being achieved.

Proactively identify and resolve critical issues impacting customers on our payments program.

Demonstrates technical expertise on Payment processing systems including POS systems, Payment terminals, third party vendor systems and how these interact during the payment transaction processing and settlement lifecycle.

Manage retailer implementations to our payments program by working with customers, vendors and internal team members to ensure seamless and successful execution of all systems, hardware, tender types, reconciliation training is completed and that post implementation satisfaction is confirmed.

Prepares training materials and documentation for customers and internal users.

Has in-depth knowledge on account reconciliation process and tools used to train and support customers.


Performs other duties as assigned.


Job Requirements:



Education/ Certifications:


Bachelor's degree in Business, IS, Computer Science or related discipline preferred


Experience:


5-8 years experience

IS, retail, or Supply Chain experience preferred

Knowledge/Skills/ Abilities


Strong grocery, frozen, dairy product knowledge is required

Wholesale buying and/ or Retail experience required

Full knowledge of industry practices

Technical expertise on Payment processing systems including POS systems, Payment terminals, third party vendor systems

Expert in industry regulatory and security standards

Knowledge of regulatory standards

In-depth knowledge on account reconciliation process and tools used to train and support customers

Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Excellent analytical and problem-solving skills

Excellent oral and written communication skills

Strong understanding of Microsoft Office applications and necessary functions to capture, execute and translate data

Well organized and ability to work on multiple projects and maintain flexibility

Ability to work independently, prioritize and complete tasks in a fast-paced environment

Attentive to detail and accuracy

Ability to translate data into meaningful and actionable recommendations

Excellent interpersonal and customer service skills

Ability to be discreet and handle highly confidential information

Ability to organize, coordinate and execute projects

Work Environment:


This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Physical Environment/Demands:


Most work is performed in a temperature-controlled office environment.

Incumbent may sit for long periods of time at a desk or computer terminal.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.

Stooping, bending, twisting, and reaching may be required in the completion of job duties.


UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.