Job Description

Salary Range $85,420 - $113,100
Position Overview The Senior Manager of Customer Operations will lead a team of detail-driven associates in the planning and execution of customer delivery schedule creation, maintenance, and quality control activities to support steady state, holiday, start-up, acquisition, and BCP. This role will be accountable for provoking and driving efficiency gains in operations through scheduling and configuration optimization and successful completion of integrating new business into the overall network. The Senior Manager of Customer Operations will work with systems teams, the national routing group, and project managers to improve the customer experience and operational execution, as well as coordinate special projects as necessary to support the company's strategic programs.

Description

• o Manage customer delivery schedule adjustments and manage holiday planning and BCP
• Managerial activities associated with leading a team, including but not limited to: assignment of work activities to meet customer needs, engagement with team members on feedback, recognition and development activities.
• o Lead quality control and process improvement efforts to optimize team workflows
• o Lead efforts to evaluate billing schedules and delivery windows to generate cost savings while meeting customer expectations
• o Represent the department as a subject matter expert in meetings and projects
• o Research and provide routing solutions for mergers, acquisitions, startups, and new customer onboarding
• o Execute special projects as needed
• o Build and enhance relationships with internal and external stakeholders (Transportation, Warehouse, Project Teams, Sales, Customers, etc.)
• Travel Required:No

Environment

• Office : Office Temperature (65F to 75F)

Skills

• Specialized Knowledge : Must have experience with Manugistics, Oracle, Mainframe
• Special Skills : Analytics and process improvement,Detailed oriented,Proven success in a customer facing role. Superior customer service and engagement skills.
• Physical abilities: :
• Other: : Superior customer service and engagement skills
• NA : Ability to engage with employees on individual performance. Address performance issues in a timely fashion.

Years Of Experience

• 5-7 : Transportation management of direct store delivery Planning and Schedules
• 5-7 : Using the Oracle platform and Transportation Management Systems (TMS) software
• 5-7 : Managing and providing direction to a team on a day-to-day basis to achieve company goals and objectives
• 5-7 : Proven success in a customer facing role and ability to align the team work flow to enhance the customer experience

Qualifications Bachelor's Degree - Business Analytics
Shift 1st Shift (United States of America)
Company C&S Wholesale Grocers, LLC
About Our Company
C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Skills Required