Job Description

About Ingredion:
Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you've experienced our work in your favorite chocolate, your pet's food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you're just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
Location: Bedford Idea Park Lab
Workplace type: Hybrid
Ingredion Food Ingredients team is seeking a dynamic and experienced Manager/Sr. Manager of Technical Service to lead our Food Ingredients technical support strategy across the United States and Canada, representing over $1.2B in sales. This role is pivotal in driving customer satisfaction, innovation, and business growth through expert technical service and strategic leadership.
You will manage a team of technical professionals who serve as front-line experts in ingredient selection, formulation, product development, and troubleshooting across diverse food categories. You'll also collaborate cross-functionally to support product launches, develop go-to-market tools, and deliver engineering solutions aligned with business strategy.
Core responsibilities:

• Lead and develop a high-performing technical team with a customer-focused innovation culture.
• Provide hands-on technical support and lead customer projects across applications including Beverage, Bakery, Dairy, Confectionery, Savory, and Brewing.
• Translate customer strategies into actionable technical solutions that expand their product offerings.
• Build strong, collaborative relationships with customers and internal stakeholders across Sales, Product Management, Innovation, Manufacturing, and Supply Chain.
• Represent Ingredion in trade organizations to promote capabilities and stay current with industry trends.
• Support strategic initiatives by building technical capabilities and tools that drive efficiency and growth.
• Prioritize and guide technical project plans to meet milestones with agility and impact.
• Coordinate technical support for industry and customer events, leveraging deep product and application knowledge.
• Contribute to knowledge management systems and collaborate with category teams to grow enterprise-wide expertise.
• Develop technical bulletins, sales enablement tools, and other resources in partnership with Sales and Marketing.

Qualified Candidates will have:

• Bachelor's degree in Food Science, Food Engineering, Chemical Engineering, or related field; Master's degree preferred.
• Minimum 10 years of relevant experience in the food industry, including roles in manufacturing, engineering, quality, or product development.
• Broad food processing and application expertise across key categories.
• Hands-on experience with food concept development using culinary, lab, or pilot plant equipment.
• Strong understanding of Sweeteners, including nutritive and polyol types; knowledge of handling characteristics is a plus.
• Proven leadership in people management and talent development.
• Demonstrated success in leading customer projects and building long-term relationships.
• Excellent cross-functional collaboration and problem-solving skills.
• Strong communication and presentation abilities, with experience engaging senior audiences.
• Willingness to travel approximately 30%, primarily in US and Canada.

Why Join Ingredion?
Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:
Total Rewards Package - Competitive salary and performance-based pay recognizing your contributions to our success
Comprehensive Benefits & Wellness Support - Health, long-term savings, and resources for your physical, mental, and emotional well-being
Career Growth - Learning, training, and development opportunities, including tuition reimbursement
Employee Recognition Program - A culture of real-time appreciation, with personalized recognition rewards globally
Employee Discount Program - Provides exclusive discounts on everyday products, services, and travel
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We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability--mental or physical--marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law ("protected classifications"). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.
Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.
Relocation Available: Yes, Within Region
Pay Range: $144,640.00-$192,853.33 Annual
This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).
Incentive Compensation:
As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.
Benefits:
Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.

Skills Required