Job Description

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Company Summary Statement
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities - PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL's companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview
Why Choose PPL for Your Internship
At PPL, our internship program is designed to give college students practical work experience in their field of study while helping them explore career interests. As an intern, you'll gain exposure to a corporate environment, develop professional skills, and work on projects that make a real impact. You'll collaborate with experienced professionals and learn how technology and training intersect to support business success.
Responsibilities
What You'll Do
As a Digital Training Intern, you will assist the Digital Adoption team in creating, managing, and enabling digital adoption solutions that drive user adoption and enhance the employee experience. Your responsibilities may include:

• Support WalkMe platform setup and configuration for new deployments and enterprise rollouts.
• Develop and maintain the digital adoption platform user content.
• Assist analysts conduct training sessions and certification support.
• Collaborate with stakeholders to promote training and enablement best practices, governance standards, and innovative digital adoption strategies.
• Contribute to initiatives that scale the WalkMe Digital Adoption Platform (DAP) maturity across business units.
• Help implement advanced features and ensure alignment with center of excellence standards.
• Gather feedback and analytics to create success stories that demonstrate WalkMe's impact on user adoption and business outcomes.
• Perform quality assurance on the digital adoption platform owner and user experiences and leverage analytics to identify optimization opportunities.
• Support reporting and insights to measure engagement and adoption effectiveness.
• Assist with monthly reporting for WalkMe initiatives and other duties as assigned by management.

What You'll Learn

• How to design and develop digital adoption content using various tools and methodologies.
• Best practices in digital adoption governance and team operations.
• Data-driven decision-making through WalkMe Insights and analytics.
• Project management fundamentals and collaboration in a corporate environment.
• Skills in communication, leadership, and problem-solving.
• Exposure to enterprise applications and IT processes.

Qualifications
Basic Qualifications

• Completed freshman year of undergraduate studies with a declared major in Business, Education, Information Technology, Communications, Journalism, or a related field.
• Minimum 3.00 GPA.
• Strong writing skills with attention to detail.

Skills Required