Job Description

Posting End Date: 10/10/2023

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

***This position may be filled in The Woodlands, TX; New Orleans, LA; Jackson, MS; or Little Rock, AR***

***The official title for this role in our system is \'IT Consultant\'***

JOB SUMMARY/PURPOSE

The Splunk Developer will represent the Infrastructure Applications group within IT\'s Workplace and Infrastructure Services department. The Infrastructure Applications team provides multiple services to the enterprise, including database technologies, application/infrastructure monitoring, and batch processing, among others.

While this position will be filled with a focus on Splunk and other monitoring/observability technologies, the developer role will be expected to maintain familiarity and proficiency with other technologies and processes supported by the team in order to provide backup to other team members as needed.

The developer\'s primary responsibility is to improve reliability of key business functions by using Splunk Enterprise to improve observability. The developer will be a Splunk Enterprise power user, developing and maintaining dashboards, reports, alerts, and knowledge objects.

Working closely with other teams in a multi-vendor, multi-shore environment, the developer must help to foster cooperation between teams to solve complex problems and continuously improve customer experience.

This position will require direct and frequent communication with solution architects and other internal customers to gather requirements, deliver solutions, and provide on-going support. The ideal candidate will possess strong oral and written communication skills with a desire for continuous learning and improvement.

JOB DUTIES/RESPONSIBILITIES

• Develop Splunk reports, dashboards, and alerts to meet requirements of key stakeholders.
• Gather requirements and propose solution options.
• Maintain existing dashboards, alerts, data models, and other knowledge objects.
• Actively participate in cross-team investigations to identify gaps in observability and propose solutions to close those gaps. This will include after-hours support for high priority issues.
• Champion the use of our monitoring/observability tools throughout our environment.
• Prepare detailed documentation of any custom-developed solutions.
• Follow ITIL processes for incident, change, problem, and vulnerability resolution.

MINIMUM REQUIREMENTS
Minimum education required of the position.
Bachelor\'s degree or equivalent work experience required.

Minimum experience required of the position

6+ years of related professional experience is required

• Experience with splunk engineering or support in an enterprise environment is a plus

Minimum knowledge, skills and abilities required of the position

• Proficiency in SPL development - creating dashboards, reports and knowledge objects.
• Strong knowledge of Splunk development best practices.
• Proficiency in tuning Splunk searches, reports, and dashboards.
• Extremely strong analytical, troubleshooting, and problem-solving skills.
• Programming experience (e.g., Python, Shell, JavaScript, etc.).
• Demonstrated ability to appropriately prioritize and manage workload in a remote environment.
• Demonstrated ability to lead diverse and remote teams.
• Experience in project delivery in highly outsourced environments.
• Proven ability to communicate and build relationships with internal customers.
• Ability to communicate on a technical and logical level to internal teams and leadership.
• Demonstrated ability to handle stressful situations calmly and effectively.
• The following skills and technologies are considered a strong plus:

• ServiceNow experience
• Experience working with ITIL methodologies
• Process automation experience
• Experience with Broadcom/CA toolsets (e.g., DX AIOps, NetOps, Spectrum, UIM, Nimsoft, DX APM, etc.)
• Application Performance Monitoring (APM) experience
• Experience with development, support, or monitoring within major cloud platform(s) (e.g., AWS, Azure, etc.)
• Splunk platform administration experience (e.g., design, installation, index management, etc.)
• Experience with TIBCO products (e.g., BW, BWCE, APIX, Mashery, BE, MFT, etc.)
• Experience with other Splunk Observability products

Any certificates, licenses, etc. required for the position

• Continuous Improvement methodologies or certifications
• Any Splunk certifications

#LI-JL1

#LI-HYBRID

Primary Location: Texas-The Woodlands Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 112989
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company\'s legal duty to furnish information. 41 CFR 60-1.35(c). and .

Pay Transparency Notice:

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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