Job Description

Specialist - Support - Service Desk

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Job ID: 000E8R
Winfield, AL
Information Technology - Information Technology Service
Full Time - Variable

Posting Description

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At North Mississippi Health Services, our mission is to "continuously improve the health of the people of our region." We aim to "provide the best patient and family-centered care and health services in America." We believe that fulfilling our mission and vision calls us to embrace the best people who form incredible connections with our patients and families.



We take pride in celebrating everything that makes you unique--your talents, perspectives, and passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. You know what connected feels like when you are part of our team.



#WhatConnectsYou

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JOB SUMMARY

The Servicce Desk Support Specialist at North Mississippi Health Services is responsible for providing user support in the use of device hardware and software which includes coordinating complex issue resolution, facilitating timely installations, analyzing system needs, engaging in project management, and remaining up-to-date on knowledge of technology advancements. This role utilizes organizational and communication skills to identify opportunities for improvement related to system and vendor management, and to promote ongoing compliance with all relevant policies, procedures, and regulations to enable efficient and effective support for all users.


| JOB FUNCTIONS | | - | Customer Service:

Provides technical assistance to NMHS employees/Departments regarding the use and capabilities of end user device software, hardware and communication equipment. Travels to NMHS locations as required/requested.



Implementation:

Responsible for timely and accurate installation of purchased end user device systems, software and communication equipment. Monitors, evaluates and makes recommendations concerning the operational effectiveness of various end user systems and communication equipment.


System Analysis:

Assists management in administering "off-the-shelf" software. Assists in the installation of workstation hardware/equipment and communication equipment.


Project Management:

Assists in planning and executing projects to ensure adherence to budget, schedule, etc.


Communication:

Communicates effectively and efficiently with team members, end users, and other NMHS staff members.


Education:

Stays abreast of changes in technology that affect end user devices, systems, software and communication equipment/systems.


Regulatory Compliance:

Adheres to NMHS/NMMC Policies/Procedures/Guidelines. Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues.

QUALIFICATIONS

Education

Education Level

Education Details

Required/Preferred

High School Diploma or GED Equivalent Required




Associate's Degree in Computer Science or related field Preferred

Licenses and Certifications

Licenses and Certifications

Licenses and Certifications Details

Time Frame

Required/

Preferred

DL NUMBER - Driver License, Valid and in State Valid State Issued Driver's Licence and approved NMHS driving record Required

Work Experience

Number of Years

Work Experience Details

Required/

Preferred

Less than 1 year Minimum of 6 months experience in personal computers, servers, and networks Required

Knowledge Skills and Abilities

Knowledge, Skills, Abilities

Required/Preferred

Proficiency

Working knowledge of installation, set-up, and modification of Windows Operating Systems, end user devices and communication equipment; required Required N/A


Strong organizational and communication (written and verbal) skills; required Required N/A


Effective interpersonal skills; required Required N/A


Identifies issues and resolves in an accurate and efficient manner Required N/A


Works independently and in a team setting Required N/A


Must be customer service oriented Required N/A


Must have excellent customer service skills Required N/A


Must have strong written and verbal communication Required N/A


Must convey a high degree of professionalism and confidentiality Required N/A




SCOPE

Freedom To Act:

Problem Solving:

Impact:

Financial Responsibility: Sales Revenue Target Responsibility: Approval Responsibility: P & L Responsibility: Assets Controlled: Controllable Expenses (e.g., Payroll and other budgeted items): Total Financial Responsibility: Budget Responsibility Primary Budget Responsibility: Shared Budget Responsibility:

Requirements

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No additional requirements from any stated in the above description.
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Education

You must have the following education to apply:

You must have a High School Diploma or GED or higher