Job Description

CITY EQUITY STATEMENT

The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job--someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.



Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.



We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

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The Policy Analyst position is responsible for supporting the development and revision of operational policies and procedures for the Westminster Public Safety Communications Center.



This temporary role is critical in developing, reviewing, and updating operational policies and procedures to ensure compliance with state and national standards. The ideal candidate will be detail-oriented and possess a strong background in policy writing and emergency communications, supporting the agency's accreditation efforts (particularly CALEA standards).



This is a temporary position lasting no more than two (2) years unless project is completed sooner, then the position will end. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

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The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).



This position supports the goals of the Westminster Communications Center, which include enhancing operational effectiveness, ensuring public and responder safety, and maintaining the highest standards of service delivery. By aligning policies with best practices with accreditation knowledge, the role contributes directly to the Center's excellence.

Every employee is accountable to:

Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior Address difficult or contentious issues in a constructive manner Support/promote change; demonstrate flexibility, and take calculated risks when appropriate Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES

Citywide

- Every employee in this position is accountable to:

Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work, and take ownership in job performance

Job Specific

- Every employee in this position must be able to:

Promote and support a culture of exceptional customer service Demonstrate strong interpersonal skills and ability to understand and empathize with different perspectives and priorities Demonstrate strong problem identification and problem-solving abilities Adapt to change, deal with ambiguity easily, and act regarding complex situations without having all the data and details Demonstrate strong organizational skills Deliver high productivity, work very independently, and communicates in a highly effective manner both orally and in writing

JOB SPECIFIC FUNCTIONS

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Essential Job Functions, Duties, Responsibilities, and Tasks

Draft, revise, and develop clear and concise policies and procedures that reflect current operations, best practices, and evolving standards in emergency communications Review existing policies, standard operating procedures (SOPs), and guidelines for accuracy, relevance, and compliance with applicable standards with the ability to distinguish between policy and procedure and apply each appropriately in operational contexts Establishes systems to track and follow completion of policy and procedure project Assist with internal training and communication regarding policy changes or implementations Maintain confidentiality of all information regarded as confidential Conduct research on national standards, legal requirements, and emerging trends in 9-1-1 communications Maintains regular and punctual attendance

Other Duties and Responsibilities

Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City's discretion.

POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS

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Education, Experience, Skills, Formal Training, Licenses, and Certifications

Required

Previous experience working in 9-1-1 dispatch centers Proven experience in policy analysis or writing, preferably in a public safety or government setting Strong knowledge of emergency communications operations and relevant regulations (e.g., APCO, NENA, FCC) Excellent research, writing, and editing skills Ability to produce complex information into clear, actionable documents Strong interpersonal skills for collaboration with cross-functional teams

Preferred

Experience with CALEA standards and/or emergency communications accreditation processes Experience with policy documentation tools (e.g., PowerDMS, Lexipol or similar) Bachelor's degree in Public Administration, Criminal Justice, Communications, or related field

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.

Physical Requirements:

Work is sedentary in nature and requires sufficient physical stamina and strength for:

Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment Frequent lifting, carrying, and pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing and/or pulling of up to twenty-five (25) pounds with dollies and carts

WORKING CONDITIONS

Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job, including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.

Required Materials and Equipment

Operates general office equipment including telephones, personal computers, copy machines, printers, fax machines and standard office equipment.

PRE-EMPLOYMENT REQUIREMENTS

Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification Must be able to pass the FBI Criminal Justice Information Services (CJIS) background check due to access to sensitive areas Drug screen Must be legally entitled to work in the United States

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.



Employees not assigned benefits are employees working less than 20 hours a week, temporary employees, seasonal employees, and hourly employees.