Job Description

About the Role:

The Special Asset Manager/Collection Manager will provide supervision and leadership for the Special Asset Department.

Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

Essential Functions

Manage Daily Operations of Special Asset Department Review Reports for Past Due Consumer Loans, Real Estate Loans, and Commercial Loans daily. Daily review of the Deceased Report and issue Adverse Action notices in accordance with policy. In conjunction with the production department managers and loan officers, make telephone calls to past due accounts to set up a repayment plan and work towards solving delinquency. + Production Managers/Loan Officers with support from Special Assets leads past due calls if under 60 days past due.
+ Special Assets with support from Production Department leads past due calls if 61days or over.
Ensure all comments on delinquent loans are updated in JH to track correspondence with customers. Ensure all comments in JH are certified within the specified time in conjunction with the credit department. Mail collection letters using the Enhanced Collection Form Letters on the Intranet. Review Activity on Past Due Loans Report daily for posting errors. Work, in conjunction, with the Credit Department on the quarterly completion of Problem Loan Reports. Maintain a working knowledge of bankruptcy, foreclosure and deed-in-lieu proceeds and policies, the settlement offer process and loan modifications requirements. Check the regular mail and Bankruptcy Email Box daily for bankruptcy notices. File Claim on Pacer if needed. Skip Trace hard to contact customers using TLO system. Liquidation of repossessed assets per company policy. Prepare Deficiency/Surplus Letter to borrowers in a timely manner. Report all repossessions to the Chief Credit Officer and Chief Loan Operations Officer in a timely manner. Coordinate with Loan Operations and Credit Department on the OREO / OPPA process. Update Special Messages on past due accounts. Check delinquent loans for tax deeds, inquire on property taxes and look for proper insurance. Develop and maintain solid working relationships with bank legal council to work through Foreclosures, etc, Develop and maintain solid working relationship with Law Enforcement and other public officials who may be called upon for assistance. Complete non-accrual or Charge Off Forms monthly. Review charge offs regularly to determine whether to send file to collection agency or collect the loan in house. Review Loan Delinquency Report monthly. Chair and coordinate the Special Assets Committee at least twice a month to review Loan Delinquencies and/or Action Items. Coordinate with Mortgage Loan Servicing Center on delinquent Real Estate Portfolio Loans. Collaborate with Division President, Chief Credit Officer, HR and Admin Team on a consistent, transparent, and proactive solutions-based approach. Share departmental and/or branch issues, concerns, and/or needs with senior leadership as early as possible along with recommendations for consideration by leadership.

Additional Responsibilities

Service Quality - embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer's needs. Participates in required training, staff meetings, and lobby displays. Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank. Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel). Complete required bank training courses within assigned time frame(s). Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Consistently maintains regular and reliable attendance. Additional duties as requested or assigned.

About You:

Required Qualifications

High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment. Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s). Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment. Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience. Ability to work both independently and in a team environment. Ability to understand and follow complex written and oral instructions. Ability to communicate effectively verbally and in writing. Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications. Working knowledge of standard office equipment. High school diploma or equivalent.

Preferred Qualifications

A moderate level of banking knowledge desired.

Work Environment

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
What We Offer:

COMPENSATION & BENEFITS:

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.