Job Description

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.

Our WHY is the reason we exist:

To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU



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SALARY

This position has a base salary range of $40,000.00 - $60,000.00 USD Annual . This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.



Summary

This role is responsible for the preparation and processing of loan modification requests for consumer loans. In addition, the Specialist will support the Sr Team Lead, Asset & Loss Mitigation by conducting collection efforts to mitigate risk of loss for the credit union's $1.3B of portfolio real estate loans. Specialist will assist leadership and support team in building strong financial relationships between BCU and our members by providing high quality customer service and sound debt collection efforts.



Role and Responsibilities

Utilize advanced knowledge of subject matter to mitigate loss via phone, email, mail, and interpersonal interactions. Execute loss mitigation strategy as designed by Management. Perform agreed upon quantity and quality of collection activity on assigned accounts. This includes working with members to document financial hardships, prepare modification proposals for management approval, and work with member and other BCU departments to process approved loan modifications, while ensuring compliance with the Collections Policy. Supports the Sr Team Lead, Asset & Loss Mitigation with collection efforts to mitigate risk of loss for the credit union's portfolio real estate and student loans. Perform thorough account follow up and ensure proper actions, documentation and analysis are being taken to resolve delinquent accounts. Process all incoming and outgoing requests for paper and electronic documents related to consumer loan modifications. Assist the Department in handling inbound calls or other member issues outside of assigned account workload. Adheres to procedures outlined in the Collections Policy, state and federal regulations, and procedural documents. Additional duties as assigned.

Qualifications and Education Requirements

High School diploma or equivalent. A minimum of five years of business experience. Excellent verbal and written communication skills. Working knowledge of and proficiency with the Internet, Microsoft Windows, and Office. Ability to manage and prioritize multiple tasks. Strong organization skills, clerical skills, and attention to detail. Must be self-directed and motivated to complete repetitive tasks. Sensitivity to confidential information is required.

BCU Shared Values:

We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.



We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we've created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU



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