Job Description

POSITION OVERVIEW:

Keeping a Massage Envy thriving requires a diverse set of leadership skills, and as a Spa Manager, you're a master of them all. In the clinic's fast-paced environment, you exhibit composure as you adapt to, and learn from, each new challenge. You build, inspire and retain high- performing teams of unique individuals who provide exceptional customer experiences, adhere to standards and deliver results. You set the example by living our values. You connect your team to the big picture through excellent communication. You manage your time effectively, getting things done with and through others. You solve problems quickly, independently and accurately. You consistently inspect what you expect. You hold people accountable. And you ALWAYS follow through on commitments.

EDUCATION/SKILLS/TRAINING:

At least 2 years in a leadership/ management position or equivalent preferred, with the proven ability to manage a team of 10 or more members. Prior management and sales experience in spa service/retail industry preferred. Estheticians with leadership/management experience encouraged to apply. Ability to identify and problem solve, set expectations, goals and delegate. Ability to effectively interact with and communicate expectations to team members. Ability to coach and lead team members to personal growth in their respective roles. Excellent training and motivational skills a must. Proficiency in generating membership and retail sales goals and interpreting trends in reports as needed. Must have strong skills in navigating various technology platforms. Must be able to effectively train new employees in any front desk function. General knowledge of modalities offered by Massage Envy and understands the healing benefits of massage therapy, bodywork, and skincare. Good time management and superior customer service skills are required. Comfortable with Microsoft Word, Excel, and PowerPoint software.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Manage and increase the effectiveness and efficiency of the Wellness Consultants, through improvements to the function as well as coordination and increased communication across all functions. Play an active role to obtain operational excellence. Engage in the hiring process and coaching actions as necessary. Play a large role in the growth of the location's Body and Skin Care business - hiring, training, and coaching Consistently coach the Wellness Consultants and Service Providers and review sales performance on a regular basis Report to work/meetings consistently and on time; complete tasks correctly and on time or notify appropriate person with an alternate plan. Maintain confidentiality; listen to others without interrupting; keep emotions under control; react well under pressure Responsible for onboarding new hires Manage organization of new hire documents and updates to training and renewal of appropriate documentation. Contribute to building a positive team spirit; ask for and offer help when needed. Able to deal with frequent change, delays, or unexpected events. Speak clearly and persuasively in positive or negative situations; get clarification; respond well to questions; participate in meetings. Treat people with respect; approach others in a tactful manner; follow through on commitments; work with integrity and ethics; uphold organizational values. Apply feedback to improve performance; monitor own work to ensure quality. Strive to continuously build knowledge and skills. Responsible for inventory of all supplies, equipment, and retail products. Conduct staff meetings on periodic basis Full knowledge of the crisis management procedures and media protocols Conduct one-on-ones with your teams to review performance, feedback, questions, concerns, promotions and incentives. Perform all other duties as assigned.

PHYSICAL DEMANDS:

Must be able to interact and communicate effectively with guests, members, staff, corporate representatives, franchise owners, HR and vendors. Must be able to use office equipment including telephones, computers/iPad /fax / copier /scanner. Regular and reliable attendance and ability to work flexible days/nights and hours. Follows all company policies, procedures, and direction.

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions and or meet the physical demands of the position upon request, as required by law.

Benefits:

Medical insurance Dental insurance Employee discount Flexible schedule Life insurance Paid time off
Schedule:

Day shift Evening shift Monday to Friday Weekend availability
Supplemental pay types:

Commission and Monthly Bonus pay Must occasionally lift and/or move up to 10 pounds.
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions and/or meet the physical demands of the position.

Job Type: Full-time

Job Type: Full-time

Pay: $60,320.00 - $66,560.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Experience:

Spa Management: 1 year (Preferred)
Ability to Commute:

Puyallup, WA 98373 (Required)
Work Location: In person