Job Description

About Us

The Plastics Clinic + Spa is Utah's destination for world-class aesthetics, wellness, and patient experience. Our team includes top plastic surgeons, advanced injectors, master estheticians, and wellness experts who share one mission: helping people feel confident, cared for, and truly seen.

We are known for our elevated service, meticulous standards, and a culture built on kindness, emotional intelligence, innovation, and excellence. As we continue to grow, we are seeking a strong Spa Manager who can lead our spa team with clarity, warmth, and high accountability--while upholding the luxury experience our patients expect.

Position Overview

The Spa Manager oversees all spa operations across aesthetics, injectables, functional wellness, and lymphatic services. This is a leadership role responsible for patient experience, staff performance, operational organization, and adherence to clinical and brand standards.

This role requires a strong people leader--someone who is confident, emotionally intelligent, operationally strong, and capable of guiding licensed providers in a high-end, fast-paced environment. The Spa Manager ensures seamless workflows, exceptional service, and a consistent, professional atmosphere.

This position is FULL TIME and ONSITE required.

Key ResponsibilitiesPeople Leadership

Supervise, hire, train, and--when needed--separate employees while maintaining kindness, fairness, and clarity. Demonstrate strong emotional intelligence, practicing direct communication, active listening, and blameless problem-solving. Hold providers and staff accountable to standards, protocols, and expectations.

Operational Excellence

Conduct daily spa walkthroughs to ensure cleanliness, ambiance, equipment readiness, and seamless operations. Maintain deep knowledge of spa procedures, protocols, products, technologies, and treatment guidelines. Manage scheduling, patient flow, provider coverage, and daily spa operations.

Financial Management

Manage budget, payroll, and supply ordering. Ensure profitability and cost control. Prepare and present reports outlining key performance indicators (KPIs), revenue trends, expenses, and operational insights.

Strategic Planning

Recommend improvements to services, workflows, staffing, and patient experience based on data and performance metrics. Support innovation, training programs, and growth initiatives.

Compliance & Standards

Ensure licensing, certifications, and regulatory requirements are fully met at all times. Uphold brand standards, company values, and confidentiality expectations.

Inventory & Supplies

Oversee all spa inventory, maintaining adequate levels and preventing supply shortages.

Conflict Resolution

Resolve provider disputes and patient concerns with professionalism and tact while protecting the business's financial and operational integrity.

Relationship Building

Maintain strong relationships with providers, team members, leadership, and vendor reps. Exercise discretion and maintain confidentiality in all interactions.

Administrative Duties

Manage scheduling, patient charts, phone inquiries, documentation, and day-to-day administrative needs with accuracy and efficiency.

Professional Development

Stay updated on industry trends, technologies, and best practices. Seek ongoing educational opportunities that elevate spa quality and performance.

Initiative & Leadership

Identify gaps, anticipate needs, and take proactive action--even without direction. Step into whatever role is needed to maintain a smooth, high-performance spa.

Required Qualifications

5+ years of leadership or management experience in medical aesthetics, healthcare, wellness, or a luxury/high-touch service environment Proven ability to lead licensed clinical providers Strong operational and systems-thinking background Experience managing performance metrics and team outcomes High emotional intelligence and conflict-management skills Excellent communication, prioritization, and follow-through Comfort with budgets, payroll, and performance reporting Proficiency in Microsoft Word, Excel, and Outlook

Preferred Qualifications

Master Esthetician license or advanced medical aesthetics background Experience in structured training programs, academies, or education Multi-location, expansion, or growth-stage leadership experience Track record in revenue growth, retention strategies, or service optimization

Success in This Role Looks Like

A calm, professional, elevated spa environment Exceptional and consistent patient experience across all providers Strong team morale, clear accountability, and minimal escalations Operational excellence without daily oversight Readiness to support growth, new services, and future locations
Job Type: Full-time

Pay: From $70,000.00 per year

Work Location: In person