Job Description

Are you passionate about providing exceptional guest care while contributing to a luxury wellness environment? ROK SPAS, Denver's first luxury Nordic bathhouse, is seeking dedicated and versatile Spa Guest Care Associates to join our team at the flagship location in the Union Station neighborhood

What We're Looking For

We're seeking individuals who are passionate about wellness, thrive in a collaborative and fast-paced environment, and excel at creating memorable guest experiences. You should be confident in your ability to recommend memberships and speak to the benefits of our offerings, while also contributing to an exceptionally clean and welcoming environment. Attention to detail, adaptability, and a genuine enthusiasm for helping others are key to succeeding in this role. If you value teamwork, possess strong communication skills, and are eager to share the benefits of self-care with others, you'll fit right in at ROK SPAS.

What You'll Do

As a Spa Guest Care Associate, your role blends guest-facing responsibilities with back-of-house support.

Guest Experience & Sales

Greet guests with warmth and enthusiasm, serving as the face of the brand. Educate guests on our amenities, pricing, and the benefits of integrating ROK SPAS into their wellness routines. Actively promote and sell memberships, packages, and passes, contributing to the overall sales goals of ROK SPAS. Build lasting relationships with guests to encourage repeat visits, referrals, and long-term loyalty. Manage bookings and appointments through the MindBody system, ensuring accuracy and efficiency.

Facility Operations

Maintain the cleanliness of all spa areas and amenities Stock and replenish towels, slippers, and supplies to ensure a consistently inviting environment. Assist with opening and closing tasks to support daily operations. Support guests with education while monitoring for safety and ensuring spa rules are followed.

What You'll Bring

Customer service experience. A strong passion for health, wellness, and self-care. Excellent communication and interpersonal skills. Ability to handle physically demanding tasks, including lifting and carrying laundry. Scheduling flexibility, including availability on weekends. Familiarity with the MindBody system (preferred but not required).
Job Type: Part-time

Pay: $20.00 - $23.00 per hour

Benefits:

Employee discount Flexible schedule
Work Location: In person