Job Description

Min Compensation: USD $15.00/Hr. Max Compensation: USD $15.00/Hr. Overview:
Why We Need Your Talents:
Responsible for providing quality customer service, maintaining the facility, and providing a safe, clean, and comfortable environment including outdoor areas if applicable. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive 'can do' attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel. Responsibilities:
Where You'll Make an Impact:

• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• Provides Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
• Adheres to the policies of the spa and hotel.
• Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash.
• Maintains cleanliness and stock of the spa pantry/dispensary.
• Restocks all linens in locker rooms and appropriate guest areas.
• Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up.
• Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
• Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable).
• Escorts members/guests in changing areas in a courteous and timely manner.
• Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests.
• Performs laundry duties, if applicable, including washing, drying, and folding linen.
• Ensures all areas are clean and replenishes supplies as needed.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Greets each and every guest with a smile and direct eye contact.
• Informs facility management of any member, guest, or facility issues.
• Reports any incidents or accidents to a member of the management team.
• Performs other duties as assigned.

Skills to Help You Succeed:

• Experience Previous customer service experience, preferably in the hospitality industry.
• Ability to have conversations with guests so that information that is conveyed is understood.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and self-motivated.
• Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure.
• Must have an eye for detail.

Qualifications:
Must-Haves:

• Experience High School Diploma or GED.

Physical Requirements:

• Experience Ability to stand for long periods.
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
• This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.
• The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.

What We Offer:
Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:

• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!
Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Skills Required