Job Description

Min Compensation: USD $15.00/Hr. Max Compensation: USD $15.00/Hr. Overview:

Why We Need Your Talents:

Responsible for providing quality customer service, maintaining the facility, and providing a safe, clean, and comfortable environment including outdoor areas if applicable. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive 'can do' attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino Hotel.
Responsibilities:

Where You'll Make an Impact:

Availability When Facility Is Open: This could include nights, weekends, and holidays. Provides Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence. Adheres to the policies of the spa and hotel. Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash. Maintains cleanliness and stock of the spa pantry/dispensary. Restocks all linens in locker rooms and appropriate guest areas. Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up. Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day. Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable). Escorts members/guests in changing areas in a courteous and timely manner. Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests. Performs laundry duties, if applicable, including washing, drying, and folding linen. Ensures all areas are clean and replenishes supplies as needed. Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests. Greets each and every guest with a smile and direct eye contact. Informs facility management of any member, guest, or facility issues. Reports any incidents or accidents to a member of the management team. Performs other duties as assigned.

Qualifications:

Skills to Help You Succeed:

Experience Previous customer service experience, preferably in the hospitality industry. Ability to have conversations with guests so that information that is conveyed is understood. Efficient, well organized, and able to handle a variety of duties simultaneously. Energetic, enthusiastic and self-motivated. Professional manner, discretion, and appearance. Strong team player. Must be able to keep calm and composed while under pressure. Must have an eye for detail.

Must-Haves:

Experience High School Diploma or GED.

Physical Requirements:

Experience Ability to stand for long periods. Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects. This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity. The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts. The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.

What We Offer:

Perks We Offer You

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include: + Free Basic Life Insurance + Free Short Term & Long-Term Disability
+ Generous retirement savings options
+ Paid Time Off
+ Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only) Training and pathways for career growth Robust Rewards & Recognition Programs Annual Merit Based Pay Increases Discretionary Performance Bonuses Discretionary Service Bonuses Free parking Free food and discounted meals Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:To be part of an exciting experience unlike any other in the market. To be given the power and responsibility to put service and community first. To come together as a strong team, while valuing and celebrating our diversity. To be given the tools, resources, and opportunity to grow in their career. To work hard and have fun. Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency! Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. * You will work in an environment where smoking is allowed.