Job Description

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members\' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. Responsibilities The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.

• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
• Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
• This role also functions as the Transition Coordinator for the state of South Carolina

Required Qualifications

• Knowledge of Microsoft Word, Excel and Outlook
• 2 years Administrative support experience
• 2 years Data Entry Experience
• Ability to work with multiple screens and databases
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• The ability to manage multiple or competing priorities.
• Detailed oriented

Additional Requirements / Adherence Workstyle: Remote Work at Home Location: South Carolina Schedule: Monday - Friday 8:00 AM to 5:00 PM Eastern Time. Travel: 5% Once per quarter as business needs Work at Home Guidance To ensure Home or Hybrid Home/Office associates\xe2\x80\x99 ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Associate\'s Degree
• Utilization Management experience
• Medical Assistant, or Certified Nurse Assistant
• Administrative support experiences working in a healthcare industry
• LPN \xe2\x80\x93 Licensed Practical Nurse

Additional Information Interview Process As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. Scheduled Weekly Hours 40
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