Solar Customer Service Representative Job in TLG Business Associates

Solar Customer Service Representative

Tampa, FL, US, United States

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Job Description

We are a leading provider of solar solutions. Our mission is to empower homeowners to save money, increase home value, and contribute to a sustainable future. Through in-store interactions, we deliver education, top-tier customer service, and tailored solar solutions at retail locations.

As a Solar Customer Service Representative, you will be the face of our company in retail settings. Your role is to engage with potential customers who visit our stores, answer their questions, guide them through the benefits and process of going solar, and help them decide if solar is right for their home. The Solar Customer Service Representative will combine customer service with sales skills, balancing information, trust, and closing.

Solar Customer Service Representative Responsibilities

Greet and engage customers at our retail locations, creating a welcoming and informative environment. Explain solar energy fundamentals, how the system works, financing / incentives, cost savings, and installation process. Listen to homeowners' energy needs, concerns, and preferences and assess whether solar makes sense for their situation. Present and sell solar solutions tailored to each customer and follow up with proposals, appointments, or site assessments as needed. Resolve customer questions, concerns or objections with professionalism and accurate information. Maintain accurate records of customer interactions, leads, proposals, and follow-ups in CRM or other tracking systems. Meet or exceed sales and service targets and contribute to a positive, team-oriented work environment.

Solar Customer Service Representative Qualifications

Sales, retail or customer service experience is a plus. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to build rapport and trust with homeowners. Ability to explain technical concepts in clear, simple language. Motivated, goal-oriented, with an ability to manage follow-ups and tasks independently. Comfortable working in a fast-paced environment, juggling multiple customer interactions, follow-ups and proposals.
Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Work Location: In person

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