POSITION SUMMARY:
Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.

ESSENTIAL FUNCTIONS:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Client Management:
Greets and interviews clients requesting assistance to determine client\'s eligibility for assistance based on program guidelines and restrictions.

Records clients disposition and other pertinent information such as: income, expenses, family and work history; assists clients in completing applications for assistance; and photocopies social security cards, picture identification cards, payroll statements, utility bills etc.

Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; and directs clients to the Lodge kitchen, Thrift Store or Distribution Center for assistance.

Provides clients with food from pantry; receives and stocks items donated for the pantry; and maintains an itemized account of pantry disbursements and inventory.

Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.

Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.

Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.

Serves as liaison to other agencies in order to obtain/coordinate assistance on client\'s behalf; builds and maintains professional working relationships with community agencies.

May serve as Coordinator for a specific program such as senior citizens or food programs; plans and coordinates program arrangements; sets-up program meeting area; ensures clients of program are served effectively.

Administration:
Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; and ensures the accuracy and completeness.

Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services; and assists the public in locating missing persons.

Types and files routine correspondence, documents, lists, reports, etc. on behalf of the Commanding Officer.

Receives and processes incoming mail; prepares deposits of funds received in an accurate and timely manner.

Other Responsibilities:
Assists with coordination of special and seasonal projects.

Performs other duties as assigned.

Materials and Equipment:
General office equipment

Knowledge, Skills and Abilities:
Knowledge or general office practices and principles.

Knowledge of social service practices and principles.

Skill in providing excellent customer service.

Ability to interview clients in order to evaluate and serve their needs.

Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.

Ability to build and maintain effective working relationships with the public and community agencies.

Ability to multi-task and prioritize competing responsibilities.

Ability to prepare accurate and complete client records, reports, and statistics.

Ability to focus and think, with multiple distractions.

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to concentrate, think and learn.

Ability to perform mathematical calculations.

Ability to type and keypunch information into a computer.

Ability to sort and file documents alphabetically and numerically.

Ability to operate various general office equipment including a telephone, typewriter, computer, and adding machine.

MINIMUM QUALIFICATIONS REQUIRED:
EDUCATION AND EXPERIENCE:
High school diploma or G.E.D.;

And

Two years\' experience working in a social or public service environment with experience assisting the public,

Or

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

LICENSES AND CERTIFICATIONS:
None.

Physical Requirements:
Work requires frequent speaking, listening, typing, and viewing/looking at computer screens for long periods of time. Must be able to stand, sit, walk, bend, kneel, stoop, crouch, crawl, and climb. Requires the frequent lifting or moving of items over 25 pounds, the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Working Conditions:
Work is performed in a combination of office and field settings. Frequently required to sit and reach; and must be able to move around the work environment. The noise level in the work environment is usually moderate. Work may require performance of duties where exposure to communicable and infectious diseases are possible. Must be able to work with individuals with physical or mental challenges. Evening and weekend hours occasionally required.

Equal Opportunity/Affirmative Action Employer/Protected Veterans/Individuals with Disabilities

Statement of Purpose:
This document provides descriptive information about the above Salvation Army position. Work performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual\xe2\x80\x99s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!