Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/today! Summary Statement The incumbent in this position provides direct first point-of-contact through telephone or face-to-face interactions with the public, new applicants, and recipients for all needs-based benefits issued by the Division: Food Supplement Benefits, Medicaid, S-CHIP, Subsidized Child Care, State Funded General Assistance, and Temporary Assistance to Needy Families. The incumbent performs and monitors all reception desk activities such as intake and general log sheets, answering the phone, greeting those walking into the center, managing correspondence, and appointments for social work staff. The incumbent determines services needed and triages the callers and the walk-ins. The incumbent scans and files documents into the DSS document imaging system. The incumbent will at times have to re-direct clients to services not provided by DSS and make the proper outside referrals. Essential Functions Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
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