Job Description

Slot Floor / Relief Shift Mgr.

SUMMARY
Responsible for processing jackpots, W2G\xe2\x80\x99s, specialty fills and assisting with all guest concerns and/or needs in an assigned area. Responsible for ensuring the compliance with all policies and procedures and all internal and external regulations. Assures excellent guest service to all patrons by communicating in a pleasant, friendly, and professional manner.
Responsible for the overall activity of the Slot Department on an assigned shift.

PRIMARY RESPONSIBILITIES
1. Performs customer service calls in an assigned area. This area may encompass up to 400 Slot Machines.
2. Trouble shoots slot machine problems and clears simple jams. Notifies slot technicians with more serious malfunctions. Maintains ticket levels in slot machines in accordance with company and departmental policies and procedures.
3. Ensures superior guest service by taking a proactive approach with guests. Greets guests with eye contact and a smile and offers help and assistance whenever possible.
4. Pays jackpots in accordance with company and departmental policies and procedures. Responsible for the accurate accounting of money pouch and assigned floor bank.
5. Manages the operation of the department on an assigned shift to include: staffing levels, budgets, and financial goals.
6. Recommends procedures to improve the operating quality and efficiency of the Slot Department.
7. Prepares and analyzes daily, weekly and monthly reports. Develops and implements changes in accordance with current needs.
8. Ensures that customer database is maintained and information is accurate.
9. Identifies and resolves guest concerns by continually patrolling assigned work area.
10. Participates in departmental brainstorming meetings.
11. Other duties as assigned

ADDITIONAL RESPONSIBILITIES
1. Complete human resource paperwork in an accurate and timely manner.
2. Communicates with Supervisors, Managers, and Directors on Departmental operations.

KNOWLEDGE AND SKILL REQUIREMENTS
1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
2. Must have a basic working knowledge of slot machine payouts and payout schedules. This is normally acquired through one to three years of related experience.
3. Ability to perform basic computer skills to accurately process jackpots and W2G\xe2\x80\x99s.
4. Visibility requires maintaining a professional appearance and providing a positive company image to the public.
5. Must have a working understanding of Regulation 6A. Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.
6. Work requires willingness to work a flexible schedule that may include weekends and evenings.
7. Must be able to be mobile throughout the casino. Must be able to lift and carry a minimum of 30 pounds.
8. Knowledge of Microsoft Office and telephone protocol. Computer literate with emphasis on Word and Excel. Ability to learn new software applications (CMS casino system, IGT Slot system, LMS hotel system). Duties require professional verbal and written communication skills. Position requires attention to detail and excellent organizational skills. Strong interpersonal and communication skills. This is normally acquired through a combination of a high school diploma or equivalent and two to four years of casino related experience.

WORKING CONDITIONS
Working conditions involve walking in all gaming areas. Work may require weekend and evening work. Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to lift and carry up to 100 pounds. Must be able to tolerate areas containing secondary smoke and high noise levels.
Slot Shift Manager







KNOWLEDGE AND SKILL REQUIREMENTS
1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
2.
3. Visibility requires maintaining a professional appearance and providing a positive company image to the public.

WORKING CONDITIONS
Working conditions involve walking and meeting and greeting guests in all gaming areas. Work may require weekend and evening work. Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels.

Physical Requirements

General Expectations Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company\xe2\x80\x99s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company\xe2\x80\x99s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required.