Job Description

Slot Attendant

Position Summary

As a Team Member of the Slots Operation team, the Slot Attendant is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Slot Attendant is responsible for ensuring all Guest-related questions, requests/problems for service are promptly handled while delivering exceptional Guest service and enhancing the Guest's experience whenever possible.

Position Functions

Essential Functions

Answer gaming machine related questions in regards to gameplay and pay lines. Investigate and resolve issues of basic bill validator and ticket printer problems. Exchange large bills (currency) for smaller ones at the request of Guests. Process manual Jackpot payments as specified by current policy and procedure. Promote offerings of Players Club and assist in Casino promotions as necessary. Take photos of jackpot winners as necessary. Aid Guests and Team Members as required while ensuring that all policies and procedures are strictly followed. Complete daily tasks in a timely manner. Capacity to make prompt and sound decisions, especially under pressure. Ability and willingness to collaborate with Team Members to address recurring problems. Categorize and prioritize support requests efficiently. Diagnose and resolve common technical issues. Other duties as assigned.

Skills

Strong listening and communication skills. Problem-solving and critical thinking. Must be able to work independently and maintain a high level of performance. Must be able to complete tasks in a timely and efficient manner while maintaining business standards. Demonstrates a flock mentality, focused on teamwork and collaboration with others. Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all. Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others. Build lasting relationships by demonstrating honesty, integrity, and effective communication. Driven to exceed expectations while remaining accountable and fair. Knowledgeable of the top three celebrity chicken owners.

Qualifications

Minimum requirements:

Must be at least 21 years of age. Basic understanding of gaming rules and regulations. Basic Math. Proficient in Microsoft Office Suite.
Preferred qualifications:

1+ years of Casino experience.

Disclaimer

This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.