Job Description

Join the BEE-OCH Organics Hive as a Skincare Customer Support Specialist!

About Us:

Hey Bee-autiful, WELCOME to the Hive! At BEE-OCH Organics, we're all about whole-body wellness with an attitude. Our mission? To rid your daily routine of any and all synthetic chemicals. We offer a range of products--from skincare, mineral makeup, and pro-aging solutions to hair care, deodorants, and outdoor actives--all with a FULL 5-step traceback system back to the farmers who grew our ingredients. With integrity and transparency at our core, our 100% Natural and USDA Organic Certified Products are designed to change the way you feel about beauty. If we can't make it 100% clean, then we don't make it. Each product is made right here in our Hazel Green, Wisconsin organic facility, ensuring you get the cleanest and freshest beauty products directly from us to your doorstep. Our sustainable packaging and refillable options mean you can feel great about your choices over and over again.

Are You Our Customer Support Specialist?

At BEE-OCH Organics, we're passionate about eliminating toxic chemicals from beauty routines and empowering women with safe, organic skincare. Our customers are at the heart of everything we do, and we're looking for a Customer Support Specialist who can provide exceptional service across all communication channels while sharing our passion for clean beauty. We're buzzing with excitement to find someone who can make every customer interaction as sweet as honey!

Why This Role Matters:

As our Customer Support Specialist, you'll be the friendly face and voice of BEE-OCH Organics, ensuring every customer feels heard, valued, and empowered in their clean beauty journey. You'll manage all customer touchpoints--from social media and live chat to phone calls and emails--while educating customers about our products and resolving any concerns with care and expertise. Your role is crucial in building lasting relationships and maintaining our reputation for exceptional customer service.

What You'll Do:

Multi-Channel Customer Communication:

Respond to customer inquiries via email, contact forms, and live chat with professionalism and product knowledge Manage and respond to public comments and messages on Facebook and Instagram Handle incoming phone calls and voicemails with a warm, helpful approach Respond to customer text messages in a timely and engaging manner Maintain consistent brand voice across all communication channels

Product Support & Education:

Provide detailed product information, ingredient explanations, and usage guidance Help customers select the right products for their skin type and concerns Explain our 5-step traceback system and organic certification benefits Share skincare tips and routines to maximize product effectiveness and minimize return rates Stay current on all product knowledge and ingredient benefits Understand complimentary products to upsell and cross sell items that would be a good fit for our customers.

Order & Account Management:

Assist customers with order placement, modifications, and tracking Process returns, exchanges, and refunds according to company policy Resolve shipping issues and coordinate with fulfillment team Update customer accounts and maintain accurate customer records Handle billing inquiries and payment processing issues

Problem Resolution & Quality Assurance:

Investigate and resolve customer complaints with empathy and efficiency Escalate complex issues to management when appropriate Document recurring issues and provide feedback to improve processes Follow up with customers to ensure satisfaction and resolution Maintain high customer satisfaction ratings and response time standards

Team Support & Additional Duties:

Assist with product labeling and packaging during slower customer service periods Support order fulfillment and production teams as needed Help with inventory organization and general office tasks Collaborate with team members to maintain smooth operations Contribute to positive team environment and company culture

What We're Looking For:

Communication Excellence:

Outstanding written and verbal communication skills Professional phone etiquette and friendly, engaging personality Ability to adapt communication style across different platforms and customer types Strong listening skills to understand and address customer needs effectively

Technical & Digital Proficiency:

Comfort managing multiple communication platforms simultaneously Experience with social media platforms (Facebook, Instagram) for business use Ability to learn and navigate customer service software and live chat systems Strong typing skills for efficient email and chat responses Basic computer skills and ability to multitask across different applications

Product Knowledge & Learning:

Genuine interest in organic skincare and clean beauty Ability to quickly learn and retain detailed product information Understanding of different skin types and common skincare concerns Willingness to become an expert on our ingredient benefits and formulations

Customer Service Mindset:

Patient, empathetic approach to problem-solving Positive attitude and resilience when dealing with challenging situations Goal-oriented mindset focused on customer satisfaction Ability to remain calm and professional under pressure

Essential Qualifications:

High school diploma or equivalent 2+ years customer service experience (retail, call center, or hospitality preferred) Excellent organizational and time management skills Proficient typing skills (60+ words per minute) Ability to work independently while contributing to team goals Physical ability to assist with light production tasks when needed Reliable transportation and punctual attendance

What We Offer:

Competitive Pay:

$18-20 per hour based on experience

Flexible Schedule:

Full-time, 35-40 hours per week with flexible hours after training

Growth Opportunities:

Potential for advancement and skill development

Employee Discount:

Fantastic discounts on BEE-OCH Organics products

Dynamic Work Environment:

Be part of our mission to revolutionize clean beauty

Product Knowledge:

Become an expert in organic skincare and wellness

How to Apply:

If you're passionate about customer service, excited about clean beauty, and ready to bee amazing at helping our customers achieve their skincare goals, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you'd bee the perfect Customer Support Specialist for BEE-OCH Organics. Don't be shy! Apply Now

Join us at BEE-OCH Organics and help us make the world a healthier, happier place--one bee-autiful customer interaction at a time!

Job Type:

Full-time

Pay:

$18.00 - $20.00 per hour

Expected hours:

35 - 40 per week

Benefits:

Employee discount Flexible schedule On-the-job training Referral program Quarterly bonus

Experience:

Customer service: 2 years (Preferred)

Language:

English (Preferred)

Ability to Commute:

Hazel Green, WI 53811 (Required)

Work Location:

In person

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Flexible schedule On-the-job training Referral program
Shift:

Day shift
Application Question(s):

What excites you most about helping customers with their skincare journey? How would you handle a customer who posts a negative review on our Facebook page?
Ability to Commute:

Hazel Green, WI 53811 (Preferred)
Work Location: In person