Job Description

Skill Builders Program Manager

Classification

Salary/Exempt

Reports To

Associate Director of Program Services

Position Type

Full Time

Position Summary:

The Skill Builders Program Manager is responsible for leading, expanding, and ensuring the quality of UCPIE's Skill Builders after-school programs, including virtual programs and Para-Karate programs throughout the Inland Empire. This role oversees program operations, supervises site supervisors and program support staff, and ensures compliance with all regulatory, contractual, and organizational requirements. The Program Manager serves as the primary liaison between families, staff, community partners, and UCPIE leadership, ensuring that services are delivered safely, effectively, and in alignment with UCPIE's mission. This position is also responsible for program development, staff training, data management, and contributing program information for grants, reports, and marketing efforts. The Skill Builders Program Manager plays a key leadership role in advancing access to high-quality social and recreational opportunities for children and youth with disabilities.

Key Responsibilities:

Expand Skill Builders programs to underserved communities in the Inland Empire. Recruit, hire and train site supervisors for the Skill Builders program. Supervise site supervisors; assure they follow federal, state, and local regulations and UCPIE program design in the delivery of service. Supervise Program Assistant; assure virtual program services are delivered as per program design. Act as a liaison for parents and site supervisors to assure quality of Skill Builders program. Recruit and enroll children for new Skill Builder's programs and or assist Site Supervisors when needed. Recruit and facilitate the hiring of social recreation coaches for new sites and when needed for existing programs. Oversee the Para-Karate program, including processing enrollments and track and monitor program attendance and enrollment numbers. Be the primary contact with facilities executive staff to assure Memorandums of Understanding (MOU) and relationships are sound with UCPIE partners. Be the primary contact for Site Supervisors for questions about their job duties. Provide site supervisors with on-going support and training. When staff shortages occur, the Program Manager will step in to provide direct coverage in place of a coach or site supervisor to maintain safe and consistent program operations. Coordinate site supervisor meetings on a monthly basis. Coordinate annual Skill Builders program staff appreciation activities. Monitor attendance and program quality by checking in and maintaining all Skill Builders program documentation paperwork. File and organize all Skill Builders documentation, including calendars and daily notes. Review and approve Skill Builder's payroll. Review and approve Skill Builder's program expenses. Oversee the Virtual Program Assistant and provide coverage for the virtual program when the Program Assistant is unavailable or when contractors call out. Review and approve Virtual Program Calendar Keep program participant data current. Document and provide supporting information for Skill Builders for grant proposals and reports. Conduct an annual audit of the Skills Builders Program, including administering a parent satisfaction survey, compiling the data, and preparing a written summary. Evaluate program operations; make recommendations for improvement of existing systems to stay up to date with technology. Use ADP system to manage after-school staff under the guidance of Human Resources policies, procedures, and management. Assist development staff by providing content of Skill Builders activities and progress to be used for social media and UCPIE marketing campaigns. Provide Associate Director of Program Services with regular update of activities and program operations on the day-to-day administration of the Skill Builders program. Work in a team environment with other UCPIE staff.

Skills & Competencies:

Case Management

Applies knowledge of disability services, community resources, and family support needs to ensure participants receive appropriate, person-centered services. Coordinates communication between families, staff, and partnering agencies to support consistent, high-quality care.


Communication

Communicates clearly and professionally with staff, families, community partners, and leadership. Delivers information in a timely manner, listens actively, and adjusts communication style to meet the needs of diverse audiences, including those with disabilities.


Ethical Practice

Demonstrates integrity, confidentiality, and sound judgment in all program operations. Follows UCPIE policies, regulatory standards, and ethical practices while promoting fairness, respect, and safety for participants and staff.


Cultural Awareness


Understands and respects the cultural, linguistic, and socioeconomic diversity across the communities UCPIE serves throughout Riverside and San Bernardino counties. Builds inclusive, welcoming program environments and adapts practices as needed to ensure equitable access and meaningful participation for all children and families in our service regions.



Leadership & Navigation

Provides strong leadership to site supervisors, program assistants, and coaches. Guides teams through changes, solves problems proactively, models professionalism, and ensures adherence to program design and organizational expectations.


Relationship Management

Builds and maintains positive, collaborative relationships with families, staff, schools, facility partners, and community organizations. Navigates conflicts constructively, fosters teamwork, and ensures all stakeholders feel supported and valued.

Qualifications:

The Skill Builders Program Manager must meet all personnel requirements, including passing a background check (FBI & DOJ), maintaining a valid California driver's license, providing proof of insurance and vehicle registration, and having reliable transportation.

Required:

Additional qualifications include:

Bachelor's degree in a social services-related field, or equivalent experience with advanced training; a Master's degree is preferred. Two years or more of experience in case management. Two years or more of experience supervising staff, including managing and developing personnel. Ability to track, monitor, and develop program goals to ensure continuous improvement and alignment with organizational objectives. Extensive experience working within the disability services field, particularly with the California Department of Developmental Services and Regional Centers. Knowledge of human resources practices, as well as safety and emergency procedures relevant to community-based programs is preferred. Proficiency in Microsoft Office and general computer applications.

Work Environment & Physical Demands

Frequent collaboration with internal departments in a supportive and team-oriented environment.


Regular communication in person, by phone, and via video conferencing.


This position primarily operates in a professional office setting. However, the Program Manager will also be required to travel to Skill Builders program sites throughout Riverside and San Bernardino counties to meet with staff, support program operations, and connect with participants and their families.


The role routinely uses standard office equipment such as laptops, computers, and smartphones.


Duties require sitting, standing, walking, and occasional lifting of materials up to twenty (20) pounds.


Occasional evening and weekend hours are required for events or community outreach.


Some travel may be required on behalf of UCPIE.

EEO Statement:

United Cerebral Palsy of the Inland Empire is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and strongly encourage applications from people of all backgrounds, including women, people of color, individuals with disabilities, LGBTQ+ individuals, and veterans.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law.


In compliance with the California Fair Employment and Housing Act (FEHA), we provide reasonable accommodation for qualified applicants and employees with disabilities. If you need assistance or an accommodation during the application process, please contact kimberly@ucpie.org.