Job Description

Site Manager

Create and maintain a positive, team-oriented work environment. Attract, recruit, train, and develop all attendants, key holders, and assistant general manager. Perform preventive maintenance and repairs on all equipment. Manage chemical inventory, scheduling, labor costs, and equipment functionality. Perform required administrative duties including disciplinary action, terminations, scheduling, employee relations and life cycle recruiting. Continuously seek ways to improve the business. Ensure compliance with legal requirements and company policies and procedures. Ensure that safety and security are emphasized, practiced and periodically reviewed, and that employees are trained in appropriate responses. Meet goals related to KPIs (Conversion rates, google reviews, community outreach).

Fundamental Responsibilities:

Customer Service:

The treatment of each of our customers in a compassionate and caring way is at the very core of what differentiates AquaShine from its competition. Taking care of the customer is always our number one goal.

Onsite Sales:

Whether it's signing people up for e-mail promotions or selling monthly wash subscriptions, every initiative needs a champion. We like to call membership sales our "education process." By the time you are speaking with a customer they have already decided to purchase a wash. It is now our job to connect with them on their level and present the better value of membership vs single washing.

Other Responsibilities:

Shift Leadership:

The one thing we get to choose every day when we enter the wash is our attitude! It is the responsibility of the manager on duty to set a tone of excellence, expectation and FUN at the wash.

Equipment Maintenance:

It is expected that the General Manager will be professionally curious and take it upon themselves to become experts in all car wash maintenance and procedure. Information and assistance will be provided upon request.

Chemical Management:

The inventory and management of the store's chemical supply is one of the most important cost accounting measures. In the battle of profitability the war is won by controlling "Cost per Car." The manager should be vigilant is counting and inventorying the store's chemicals, keeping the chemical injections tips clean and functional and notifying your chemical representative of any need for repair or assistance.

Back Office Reporting & Payroll:

The General Manager will be expected to process weekly payroll and pull reports to track the operations of the business.

Community Relations & Marketing:

It is the expectation that the General Manager will work towards community outreach and networking, Solicit Fleet accounts and have employees on the sidewalk advertising the Car Wash if necessary.

Qualifications:

Formal education is preferred, though not required. Ideal candidates demonstrate a mechanical aptitude for equipment maintenance as well as organizational skills for the management of chemistry, wash supplies and labor. Minimum 3yrs Management Experience Excellent Customer Service Skills Great attention to detail 5yrs Sales Experience

Requirements:

Open Availability Ability to stand for long periods of time Ability to lift 30+ pounds

Compensation:

Total Compensation range for this position is $55,000+/year plus bonus, based on experience.

AquaShine Express Car Wash is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

Paid time off
People with a criminal record are encouraged to apply

Application Question(s):

Open availability, including weekends and holidays?
Ability to Commute:

Duluth, GA 30097 (Required)
Work Location: In person