This is a Part Time Year Round Position Summary: As a Contact Center agent, you\xe2\x80\x99ll answer customer calls and provide guests with information about Silver Dollar City\xe2\x80\x99s family of attractions, as well as other Herschend Family Entertainment properties across the United States. Our agents are responsible for selling daily and multi day tickets and multiple season pass types. In addition, our agents assist guests with navigating e-commerce and park apps. With training, agents are expected to service a minimum of 4 HFE properties and communicate effectively by phone and channels requiring written communication. Our agents deliver these services with goal of \xe2\x80\x9cCreating Memories Worth Repeating and Bringing Families Closer Together.\xe2\x80\x9d Silver Dollar City\'s Reservation Center operates 7 days a week starting at 8:00 am and as late as 7:00 pm CST. Flexible availability is required to be considered for this position.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Essential Duties and Responsibilities include the following, though other duties may be assigned:

• Provide friendly sales and service via phone, chat, email, and social media as assigned.
• Clearly describe and efficiently sell all available ticket types and promotions for HFE attractions using multiple software platforms for ticket sales and customer communication channels.
• Continuously use approved cross-selling techniques so that customers are aware of all HFE attractions and add-on products and services.
• Work flexible schedules that meet the needs of our business to include weekends and evenings.
• Assist with projects and areas, including the switchboard, Group sales, and possible off-assistance at ticket booth or off-site locations.
• Manage post-sale service issues while remaining calm and following escalation procedures.
• Maintain a high level of friendliness, energy, enthusiasm and respect with each call and written communication with the goal of creating a positive first impression of our brand and/or creating anticipation to visit.
• Speak clearly, kindly, and persuasively and utilize suggested scripts and positive phrasing.
• Observe safety and security procedures while in the office and on HFE properties.
• Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
• Be receptive to daily coaching and feedback designed to ensure agents are efficient with handling calls and providing accurate information in a friendly, service-oriented tone.

Required Skills

• Must be at least 18 years of age
• Prefer 2 to 3 years of proven sales and service experience in a contact center, reservations office, or related position within the hospitality industry.
• Proficient typing skills of 30 wpm.
• Demonstrated capability to operate multiple sales/POS systems in a fast-paced environment while remaining friendly and service oriented.
• Demonstrated capability to comprehend and communicate multiple product requirements and procedures with a high rate of retention.
• Acceptable writing skills required to utilize chat, email, or another social channel.

Benefits Offered

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises\' attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401K & Profit Sharing - Profit Sharing and 401(k) Retirement plans are available after one year and 1,000 hours.
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary\'s Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not.
• Free Tuition - Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner

See all of the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits
Equal Opportunity Employer/ Disabled/ Veterans
Required Experience