Job Description

Consistently delivers outstanding guest experiences through training and coaching the team and through exemplifying the Duck Donuts standard for exemplary service to each guest. Ensures adherence to Duck Donuts' product expectations through proper recipe preparation, equipment maintenance, and constant training. Ensures successful rollout of system-wide promotional campaigns, limited-time-offers, training initiatives, and updates to policies, procedures, or recipes. Maintains proper staffing levels daily through hiring an adequate number of team members, completing the shop's schedule in a timely manner, and managing staffing disruptions. Responsible for assessing all store employees' performance; conducting quarterly assistant manager and shift leader reviews and annual overall performance reviews for all employees Interacts with guests in the shop as well as online to monitor feedback, address questions or concerns, and proactively resolves conflicts and implements solutions for solving problems. Ensures compliance with all federal, state, and local regulations for safety, sanitation, and labor standards in addition to Duck Donuts' standards. Orders, receives, and maintains an inventory of products from various vendors and ensures that adequate product levels are kept in the shop at all times. Manages cash intake and deposits and completes required cash handling functions. Identifies areas of opportunity for increased financial performance and implements plans for driving revenue and operational efficiency. Maintaining a clean, welcoming, and family-friendly atmosphere for guests and team members alike through ensuring that the team properly cleans and maintains the shop, uniforms are worn properly, and all Duck Donuts checklist items are being completed on a daily and weekly basis. Fosters a welcoming and inclusive culture for team members through modeling positive behavior and attitude, initiating incentive plans, addressing concerns as needed, providing regular feedback, and demonstrating appreciation and recognition of team members. Prior experience at brands like Dunkin, Panera Bread, Starbucks, Chipotle or other franchise Quick Serve Restaurant a plus

REQUIREMENTS

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2+ years' experience in restaurant management Driver's License (Required) Proven ability to drive financial performance as well as guest and team member satisfaction. Demonstrated track record of workplace achievement in the selection, onboarding, and developing of employees at all levels Proven ability to drive financial performance as well as guest and team member satisfaction. Possesses excellent verbal and written communication skills. Has an energetic and goal-oriented personality and a proven ability to lead others in a fast-paced environment. Required presence in Duck Donuts shop daily. Flexible work schedule is required. Must be available to work mornings, evenings, weekends, and holidays. Required to be on call afterhours for support. Restaurant, Retail or supervisory experience


It all began on the sandy beaches of the Outer Banks in Duck, North Carolina. There, Russ DiGilio and his family would enjoy relaxing and fun vacations... but something was missing, there were no fresh donuts! So, they decided to create their own... and Duck Donuts was born.