Shop Management Eunice, La
Eunice, LA, US, United States
Job Description
Customer Service Manager for established Case IH dealership. Responsible for all aspects of service department. This position reports directly to Dealership Store Manager.
Job Responsibilities
Manage day-to-day operations in the customer service department Respond to customer service issues in a timely manner Manage service technicians' daily workloads Create service order quotes and assign orders to service technicians Communicate status to customers and complete invoicing and follow-ups Navigate OEM Dealer Portals to troubleshoot problems and warranty information Maintain records, manage service reports, warranty audits and open backlog Instruct customers on operation and maintenance of equipment Evaluate productivity of technicians and profitability of service department
Job Requirements
Mechanical Background a plus. Experience as a service technician or a strong understanding of engine engineering Experience in handling customer service issues Experience in computerized shop management systems Excellent Communication and Leadership skills
Educational Requirements
High School Diploma or GED required Automotive Certifications a plus * Strong Computer Skills
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Job Detail
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Job IdJD6002680
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEunice, LA, US, United States
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EducationNot mentioned