Job Description

The Opportunity

Delaware North Travel and Hospitality is hiring a full-time Shift Supervisor to join our team at Tulsa Airport in Tulsa, Oklahoma. As a Shift Supervisor, you will be responsible for ensuring the highest levels of service is provided to our guests.

Minimum pay rate: $16.50 / hour
Information on our comprehensive benefits package can be found at .

We care about our team member\'s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Ensure compliance with all departmental and organizational policies and procedures.
• Maintain a safe and clean environment for guests and associates.
• Assist managers in training and development of the team and conducting associate-counseling sessions including verbal and written corrective action reports.
• Assist managers in the management of staffing levels in accordance with established budgetary goals and business volume.
• Inspect by walking through your assigned area to monitor staff and to monitor guest needs.
• Lead hourly staff in the daily performance of their duties.
• Ensure venue is adequately stocked with all product and supplies needed for service.
• Collaborate with manager concerning operational deficiencies and areas in need of attention.
• Greet guests positively, treating each person as an individual and in a professional manner.
• Prioritize and handle multiple tasks simultaneously.

Qualifications

• One year related experience required.
• Superior organization and guest service abilities required.
• Basic math skills including addition, subtraction, multiplication, division, fractions and percentages.
• Basic computer skills including word-processing, spreadsheets, and e-mail required.
• Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest\'s goodwill.
• High school diploma or GED preferred.

Physical Requirements

• Ability to lift or carry 50 pounds.
• Ability to stand or walk 100% of the time.
• Possible exposure to secondhand smoke.
• Possible exposure to high volume of noise.

Who We Are

Delaware North provides food and beverage services at Tulsa International Airport, offering an array of local favorites and national brands. Tulsa\'s airport is the second-busiest in Oklahoma, with more than 2.5 million travelers passing through each year. Delaware North has operated here since 2019.

At Delaware North, you\'ll love where you work, who you work with, and how your day unfolds. Whether it\'s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there\'s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North