Job Description

Shift Leader

Joe's Deli at Oishei Children's Hospital is currently seeking an organized and motivated candidate for a position as a shift leader. The person filling this role will be the managers' right hand, assisting in, but not limited to, the areas listed below. This person must be able to delegate to a team and have prior experience in managing or assistant managing in a quick service restaurant. Punctuality, professionalism, organization and delegation skills are a must! The shifts will mainly consist of weekday nights, some weekday lunches and Saturdays. If you think this is the right position for you, we invite you to apply and join the Joe's Deli Family!

Duties:

Follow Proper closing procedures set in place

Help motivate other employees to complete prep work, re-stocking and keep up on cleanliness

Help with/ delegate cleaning duties- DIning room and kitchen areas

Be able to delegate and rally troops if Manager is not present. Being able to run a controlled shift

Know/Learn/help with ordering systems

Learn pars of all prep and order items

Help keep Grab @ Go's, Hot line, salad bar areas clean and presentable while monitoring temps

Help make sure customers are always acknowledged, heard and welcomed

Have a basic knowledge of pricing of items

Help keep track of waste/ help with keeping an eye that employees are using waste sheets

Be able to monitor labor through our POS system

Help with inventory duties in downstairs coolers and Freezers/ upstairs coolers and freezers

Be able to problem solve on own when another manager isn't around

Know toast (our POS system) inside and out

Monitor all equipment that it is in working order

Be in constant communication with other managers on all items, be able to reiterate policies set in place to other employees who have forgotten or are not following

Be a role model to other employees-

Assist the manager in overseeing daily operations and ensuring smooth workflow

Provide guidance and support to team members during shifts

Monitor and maintain quality standards for food production

Handle customer inquiries, complaints, and special requests in a professional and timely manner
Requirements:

- Previous experience in a leadership role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and strong organizational skills
- Flexibility to work various shifts including evenings, weekends, and holidays

We offer competitive pay rates and opportunities for career growth within our organization. If you are a motivated individual with a passion for delivering exceptional service, we would love to hear from you.

Please submit your resume along with a cover letter outlining your relevant experience. Only qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: $16.75 - $18.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Paid time off Paid training
Shift availability:

Night Shift (Required)
Ability to Commute:

Buffalo, NY 14203 (Required)
Ability to Relocate:

Buffalo, NY 14203: Relocate before starting work (Required)
Work Location: In person