Job Description

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Shift Leader

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The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

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What We Need

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As a Shift Leader, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities.

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What You'll Do

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Shift Leadership:

You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.

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Key Holder Responsibilities:

You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.

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Task Delegation:

You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.

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Guest Experience:

You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care.

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Team Support:

You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.

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Operational Excellence:

You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.

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Inventory and Prep Management:

You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.

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Cash Handling:

You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.

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Compliance and Safety:

You will complete and ensure compliance with all health, safety, and regulatory checklists.

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Problem-Solving:

You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.

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Flexibility:

You will perform other duties or special projects as assigned to meet evolving business needs.

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How You'll Do It

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Leadership:

You will set the tone for the team, demonstrating Torchy's values and fostering a positive work environment.

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Adaptability:

You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.

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Communication:

You will ensure clear and open communication with team members, providing direction, feedback, and encouragement.

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Attention to Detail:

You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.

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Teamwork:

You will work collaboratively with all team members, building trust and respect to achieve shared goals.

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What You Need

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Minimum Qualifications

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Experience in a supervisory or leadership role in a restaurant or similar environment.

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Strong understanding of food safety, guest service, and restaurant operations.

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Required state alcohol-server and Manager ServSafe certifications.

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Flexibility to work varying shifts, including evenings, weekends, and holidays.

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Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.

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Preferred Qualifications

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Bilingual proficiency.

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Experience in training, mentoring, and developing team members.

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Familiarity with inventory and cash-handling processes.

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Proven ability to handle high-pressure situations with professionalism.

Let's TACO 'bout why it pays to be a Torchy's Team Member:

$17.00 - $23.00 per hour based on experience

Flexible

schedules Incredible

growth opportunities

. This is more than just a job...it can lead to a Damn Good career! Damn Good

food discount

card for you AND your spouse

Access to all benefits including medical

, dental, and vision for full time Team Members after 1 year of employment, plus

401(k)

after 6 months Paid Time Off (

PTO

) after 1 year of employment * Torchy's

Family Foundation

supports our fellow Team Members in times of need and crisis