Job Description

Description:

Perform duties to coordinate, monitor and provide a safe and secure environment to participants in the waiting area and in residences; assist navigators as needed and contribute to the mission of Goodwill by providing a safe environment for formerly homeless individuals and families, guided by limits of established standards and accepted practice.

ESSENTIAL FUNCTIONS:

Monitor the guests while they are in the residence and maintain vigilance for their safety and security. Serve as first responder and interventionist. Review incidents with guests, Housing Technicians, Case Managers, and other direct care staff with Senior Operations Director. Supervise Housing Technicians during shifts. Ensure staff coverage during meals and breaks. Communicate with Senior Director regarding any concerns with staff or guests. Maintain logs and make accurate and specific documentation of events occurring during shift including incident reports and notices of infraction. Utilize trauma informed care principles when managing guests and staff. Create a warm, welcoming environment for guests. Model appropriate interventions for staff including harm reduction, crisis intervention, and low barrier services. Participate in case conferences as needed with Program Director, Housing Advocate Case Managers, and Operations Director. Assist to orient guests, obtain intake information, and document participant files. Assist guests in use of residence facilities and equipment, including computer, laundry and other household equipment. Check facilities for cleanliness and inform management of the need for repairs. Coordinate and assist facility staff as needed. Contact on-call support staff when needed. Relieve and /or assist Housing Technicians when needed. Interview, select, recommend, hire, train and supervise assigned staff. Assign and check work. Provide directions to staff and assist in the investigation and resolution of problems. Perform any range of departmental assignments or special projects as requested.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

Demonstrate by words and actions a commitment to the Goodwill mission to help those experiencing homelessness and other barriers to become self-sufficient working members of the community. Perform or assist with any duties or operations as required to maintain workflow and to meet schedules and quality requirements. Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work areas in a clean and orderly condition. Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, and policies.

Requirements:

KNOWLEDGE AND SKILLS:

Bachelor's Degree in Rehabilitation, Social Services, Human Services, or a related field. Relevant work experience may be substituted on a year for year basis in lieu of degree. Minimum one (2) year in homeless services setting or experience working in a milieu setting. Ability to work in a team environment. Ability to deal with a wide variety of people in a positive manner. Must have excellent verbal and written communication skills. Demonstrated ability to use sound judgement as well as the ability to take direction. Willingness to work nights and/or weekends. Must have a valid Florida driver's license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company's vehicle insurance policy.

PHYSICAL REQUIREMENTS:

Residential setting Repetitive pushing, pulling, stretching, reaching, kneeling stooping, and bending. Prolonged periods of standing and walking Ability to lift and carry up to 45 lbs. minimum.

TOOLS AND EQUIPMENT USED:

Computer, standard peripherals and office equipment, kitchen appliances, yard maintenance equipment, company van, and safety equipment.