Job Description

Examples of Duties

NOTE: Applicants who meet the minimum qualifications may be eligible for hiring incentive payments up to $8000 as well as additional sick and vacation hours front-loaded depending on specific experience.

This recruitment is being established to obtain a current eligible list for both full time and Extra-Help vacancies. Extra-Help are not entitled to county benefits and are limited to a maximum of 25 hours per week. Extra-Help pay is $22.93 - $25.28 per hour.

Duties may include, but are not limited to, the following:

• Learns to and receives and disposes of routine and emergency telephone, voice radio and teletype messages.

• Accurately receive and respond to 9-1-1 emergencies, routing personnel and equipment to request for medical aid, fires, rescues and accidents within the Sheriff\'s department and allied agencies.

• In emergency situations, secures and records information as to exact location and learns to use voice radio to notify necessary patrol and officer on duty.

• Monitors and maintains radio contact with other local, State and Federal agencies.

• Operates a CLETS (California Law Enforcement Telecommunications Systems) teletype sending and receiving messages, such as warrant checks, stolen property, and missing persons reports.

• Operates computer terminal to log departmental activities, compile data and prepare reports of law enforcement incidences or emergency reports and action taken.

• Occasionally perform clerical tasks involving typing/word processing.

• Operates TDD (Telecommunication Device for Deaf).

Minimum Qualifications

SHERIFF DISPATCHER I
OPTION 1:
Education:
High School graduate or GED equivalent.

AND
Experience:
One (1) year of support experience in one or more various types of emergency services such as law enforcement, fire department, emergency medical services (EMS), coroner department, hospital, clinical setting or courts.

OR

One (1) year performing journey level clerical work involving extensive public contact or operating multi-line telephone, PBX switchboard, or radio communications systems.

Certification
Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course required within 1 year of hire.

OPTION 2

Education:
Completion of 30 semester units from an accredited college or university or related technical school.

And

Experience: None

Certification
Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course required within 1 year of hire.

SHERIFF DISPATCHER II
Education:
High School graduate or GED equivalent.

Experience:
Two (2) years successful experience as a Sheriff Dispatcher I or equivalent position.

OR

Two (2) year of support experience in one or more various types of emergency services such as law enforcement, fire department, emergency medical services (EMS), coroner department, hospital, clinical setting or courts.

Certification
Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course required within 1 year of hire.

Essential Functions

ESSENTIAL FUNCTIONS

• Operate a personal computer and other modern office equipment.

• Monitor multiple computer screens simultaneously.

• Type accurately at a minimum speed of 30 words per minute.

• Operates telephone and 9-1-1 communication equipment, voice radio and a computer-aided dispatch system to process and document telephone calls from the general public and public agencies requesting public safety information and services.

• Dispatches, directs, coordinates communication between appropriate agencies, local government field units and individuals engaged in non-emergency situations.

• Monitors non-emergency radio traffic.

• Communicate effectively with others in person and over the telephone.

• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.

• Perform job duties under stressful conditions and respond appropriately to situations.

• Maintain confidential information in accordance with legal standards and/or County regulations.

• Frequent use of depth perception, peripheral vision and color perception.

• Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects.

• Frequent use of hand-eye coordination.

• Frequent use of data entry device including repetitive hand and arm motion.

• Occasionally lift and carry up to 40 pounds.

• Normal dexterity, frequent holding and grasping.

• Sit or stand or walk for long periods of time.

• Regular attendance is an essential function.

Knowledge of:

• General geography of the County including major streets, highways, rivers and landmarks.

• Proper operation and care of telephone, CLETS, computer terminal and voice radio equipment.

Ability to:

• Learn departmental organization, personnel equipment and law enforcement procedures.

• Perform duties with powers of observation, memory, logical reasoning and judgment.

• Work under stressful conditions in a fast paced environment and exercise good judgment in emergency situations.

• Keep records and prepare reports.

• Deal courteously but firmly with general public.

• Input data and utilize a computer aided dispatch system quickly and accurately.

• Perform a variety of clerical tasks such as typing, filing, record keeping, and report writing.

• Speak clearly and listen attentively.

• Understand and carry out written and oral instructions.

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