Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

Customer Service Excellence:

Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.

Communication:

Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.

Problem-Solving:

Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.

Multitasking Ability:

Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.

Financial Skills:

Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:


Now offering

Daily Pay

! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
PROPERTY INFORMATION:





Sheraton Fort Worth Downtown Hotel has 429 custom-designed downtown Fort Worth accommodations featuring the Sheraton Signature Bed, 32 or 42 flat-panel HDTVs and complimentary basic high-speed Internet access in guest rooms. Guests can satisfy their dining needs at Sheraton Fort Worth Downtown Hotel....Satisfy cravings at The Chef's Table located in the Sheraton Fort Worth Downtown Hotel. Offering the ultimate flexibility to accommodate diverse events, Sheraton Fort Worth Downtown Hotel is a home for all corporate meetings, conventions and special social events in downtown Fort Worth.




Application deadline for Colorado positions: