Job Description

Job Summary:

The Shelter Safety and Support Specialist plays a vital role in maintaining a safe, welcoming, and supportive environment for guests of The Hub, our low-barrier overnight shelter. This position supports structure and guest well-being by monitoring common areas during periods of high activity and engagement. The Specialist builds positive relationships with guests while promoting shared responsibility, mutual respect, and a sense of stability within the shelter. All interactions are guided by a trauma-responsive, non-stigmatizing approach that prioritizes dignity. The Specialist promotes a calm and respectful atmosphere that supports the safety and comfort of all guests, staff, and neighbors.

Essential Duties and Responsibilities:

Monitor shelter entrances, exits, outdoor spaces, and client storage areas to ensure a safe and orderly environment. Greet and engage guests, demonstrating a welcoming and non-judgmental approach. De-escalate conflicts using trauma-informed strategies and intervene when safety concerns arise. Collaborate with shelter staff to enforce shelter guidelines consistently and fairly. Conduct regular perimeter and interior safety checks. Document incidents and safety concerns in accordance with agency policy. Provide support and assistance to guests as needed, while collaborating with shelter staff to ensure appropriate linkage to on-site resources. Maintain positive relationships with clients, colleagues, and community partners to promote trust and collaboration to support smooth operations. Assist in emergency situations, including evacuations or medical crises, following established procedures. Maintain compliance with all company policies and procedures Other duties as assigned.

Education and/or Work Experience Requirements:

High school diploma or equivalent Prior experience in shelter, residential, outreach, or safety monitoring settings strongly preferred. Commitment to harm reduction, trauma-informed care, and low-barrier models. Strong interpersonal and conflict resolution skills. Ability to remain calm and professional in high-stress situations. Basic computer skills for documentation and reporting. Must be able to work evenings, weekends, and holidays as scheduled.

Physical Requirements/Working Conditions:

Ability to walk and stand for extended periods. Ability to perform job duties in varying weather conditions, year-round. Must occasionally lift/move up to 25 pounds.


Rotation


(1 week) Monday, Tuesday, Wednesday, Sunday 5pm-10pm


(2nd week) Monday, Tuesday, Sunday 5pm-10pm