Job Description

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today\xe2\x80\x99s most important industries. Our growth is driven by delivering real results for our clients. It\xe2\x80\x99s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it\xe2\x80\x99s no wonder we\xe2\x80\x99re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you\xe2\x80\x99re as passionate about your future as we are, join our team. KPMG is currently seeking a ServiceNow Platforms Operations Lead to join our Digital Nexus organization. This is a remote opportunity. Responsibilities:

• Accountable for helping to drive technical outcomes and manage a team of ServiceNow Administrators and core foundational data COE teams that perform within set technical guidelines and standard operating procedures to support the firms ServiceNow platform
• Provide technical guidance, support, leadership and at times perform in all areas of ServiceNow platform administrative and operational activities such as performance monitoring, cloning, upgrades, release management, integrations, CMDB and incident troubleshooting
• Be an escalation point for any issues, especially P1, P2 or major incidents and form sustainable resolutions that meet the team\xe2\x80\x99s SLA\xe2\x80\x99s
• Set goals, offer feedback, source developmental opportunities, and provide long-term career guidance to counselees and others across the department
• Provide continual planning and action as it pertains to platform performance to support scale and complexity

Qualifications:

• Minimum eight years of recent experience managing change in a ServiceNow technical environment with effective communication to teams; advanced knowledge of the broader scope that frames the essential technical area of work with ability to use this knowledge to create incremental value
• Bachelor\'s degree from an accredited college or university is preferred
• Certification in ServiceNow system administration, development and/or certified implementation specialist in one or more product disciplines is preferred
• Knowledge in strategic solution delivery models to ensure products and/or services continue to innovate and to drive continuous improvement
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork; must be able to set goals and participate in strategic initiatives for a team
• Foster the development of a high performing team and interface with all levels of the organization; ability to participate in development of resource plans and structures and influence organizational priorities
• US Citizenship is required

KPMG complies with all local/state regulations in regards to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant\'s skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example. KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm\'s compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).