Job Description

Overview:

Are you excited to learn new development technologies and be part of a team that's improving the way the University operates? If you enjoy problem-solving, creating efficient processes and workflows with automation, and supporting users in a modern enterprise platform, this could be a great opportunity for you. We're looking for someone who is self-driven, dependable, detail-oriented, and eager to grow as a developer using the ServiceNow platform.

Learn more about ServiceNow by visiting: https://developer.servicenow.com

Position Summary:

The ServiceNow Junior Developer (Entry-Level) position is a member of the Process Design & Development team and works alongside experienced developers, analysts, and stakeholders to design, build, test, document, and support ServiceNow - Service Catalog items, applications, and workflows used across USU's ServiceNow platform.

This is an entry-level role designed for candidates who have foundational programming skills and want to build a career on the ServiceNow platform. The Junior Developer will learn ServiceNow development best practices, follow system and university standards, and contribute to implementation and support efforts with coaching and oversight.

A successful candidate will learn and be able to develop basic catalog items and workflows on the ServiceNow within 2-3 months. With additional learning, a junior developer should be able to expand their skillset and tackle more complex workflows and applications within 9-12 months moving from a junior developer to a full developer.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

Responsibilities:
Assist in the design, development, and configuration of ServiceNow catalog items and applications including:
+ Participating in requirements gathering and clarification
+ Contributing to solution design and development tasks
+ Testing and validation
+ Documentation and knowledge transfer
+ Implementation planning and deployment activities (with guidance)
Translate business and functional requirements into technical tasks and configuration/development work items. Build and maintain platform components such as forms, lists, UI policies, business rules, client scripts, flows/workflows, notifications, reports, and dashboards (as appropriate to the role). Develop and execute test cases for functional and regression testing; document results and troubleshoot defects. Support integrations and data activities (as needed), such as imports/exports and basic REST/API usage, under direction of senior staff. Recommend improvements to usability, performance, and maintainability of ServiceNow solutions. Collaborate with team members and customers to ensure solutions meet the intended outcomes and follow platform standards. Provide tier-two support to end users and Service Desk personnel, escalating issues when necessary. Communicate status and progress on assigned tasks; follow project schedules and team processes.

Qualifications:

Minimum Requirements

Programmer/Analyst I: Bachelor's degree in MIS, Computer Science, or related field OR Associate degree/certification in a related area plus two years of related experience OR Equivalent combination of education and relevant experience demonstrating technical aptitude Programmer/Analyst II: Bachelor's degree in MIS, Computer Science, or related field plus two years of related experience OR Associate degree/certification in a related area plus four years of related experience OR Equivalent combination of education and relevant experience demonstrating technical aptitude

Preferred Qualifications

Exposure to ServiceNow (coursework, personal projects, internships, certifications, or familiarity with the platform) Familiarity with web technologies such as HTML/CSS, Bootstrap, or modern UI concepts Basic understanding of integration concepts (REST, web services, APIs) Experience with troubleshooting, customer support, or IT service processes (help desk, ITIL concepts)

Knowledge, Skills, and Abilities:

Foundational experience with JavaScript (coursework, projects, internships, or job experience) Ability to learn new tools and technologies quickly and apply feedback Strong interpersonal and written/verbal communication skills; ability to work with varied audiences Ability to work collaboratively on a development team and independently on assigned projects

This role provides structured growth opportunities, mentoring, and hands-on experience building solutions on the ServiceNow platform. Candidates should be comfortable learning in a fast-paced environment and committed to developing within a standard framework and supportable solutions.
Required Documents:

Along with the online application, please attach:
1. Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"
2. Cover letter to be typed/pasted at the end of your application (iForm)

Document size may not exceed 10 MB.
Advertised Salary: Commensurate based on experience plus excellent benefits ADA:

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.
University Highlights:

Founded in 1888, Utah State University is Utah's premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah's counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies' long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.updated 09/2025

Notice of Non-discrimination:

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies:

Matthew Pinner

Executive Director
Civil Rights & Title IX Office
matthew.pinner@usu.edu
435-797-1266 | Old Main Rm. 401D
1475 Old Main Hill, Logan, UT 84322

Cody Carmichael

Title IX Coordinator
cody.carmichael@usu.edu
435-797-1266 | Old Main Rm. 402D
1475 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education
Denver Regional Office
303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education
Office of Assistant Secretary for Civil Rights
800-421-3481 | OCR@ed.gov* updated 10/2025