Job Description

Job Title: ServiceNow Discovery Admin

Job Location- Hybrid (3 days in office)- Dallas, Texas, USA

The

ServiceNow Discovery Admin / Implementation Specialist

is responsible for configuring, managing, and optimizing ServiceNow Discovery within Gainwell's ITOM Visibility framework. This role ensures accurate and efficient discovery of infrastructure and applications, supports CMDB health, and aligns with executive goals for operational excellence and audit compliance.

In this role, you will

Discovery Configuration & Management

Administer the Discovery Admin Workspace to monitor, track, and complete discovery tasks. Configure Discovery schedules, MID Server settings, and probes/classifications to ensure comprehensive coverage of Gainwell's infrastructure. Manage error tasks, ECC queue load visualizations, and diagnostic tools to proactively resolve issues.

CMDB & ITOM Integration

Create and maintain Configuration Items (CIs) and Application Services. Collaborate with platform architects to align CMDB structure with

CSDM 5.0

and enterprise architecture standards.

Operational Excellence

Generate and analyze on-demand reports and insights to optimize discovery operations. Fine-tune MID Server configurations for performance and coverage. Ensure all discovery activities are documented with an audit trail and align with Gainwell's executive goals and value creation strategy.

Collaboration & Governance

Work closely with product teams, platform owners, and executive stakeholders to ensure discovery aligns with business priorities. Participate in ServiceNow upgrade readiness and delta certification reviews (e.g., Zurich release). Maintain compliance with Gainwell's internal policies and licensing standards.

What you'll need to succeed (required skills)

ServiceNow Certified System Administrator (CSA)

certification required; Delta certification for current release (e.g., Zurich) preferred. Hands-on experience with

ServiceNow Discovery

, CMDB Workspace, and ITOM Visibility plugins. Strong understanding of

MID Server architecture

, ECC queue, and troubleshooting techniques. Experience with

CMDB data modeling

, CSDM alignment, and application service mapping. Ability to work independently and collaboratively in a fast-paced, audit-driven environment.

Preferred skills: what will help you stand out

Experience implementing Discovery in a

multi-instance ServiceNow environment.

Knowledge of

ServiceNow platform architecture

.



This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.


At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.


Cognizant will only consider applicants for this position who are legally authorized to work in USA without requiring employer sponsorship, now or at any time in the future.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements,

this is a hybrid position requiring 3 days onsite at the client location in Dallas, Texas, USA

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.


We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."