Job Description

RJ Powersports is expanding our service team and hiring an additional Service Writer & Warranty Administrator. This role supports our current Service Writer and Service Manager and will share customer communication, repair order management, and warranty processing responsibilities.

We are a fast-growing, high-volume dealership representing Polaris, Kawasaki, Honda, Yamaha, and more. We need someone with real dealership or service department experience who can step in and contribute immediately.

About the Role

This is a shared Service Writer position. You will:

Handle a portion of the daily customer interactions (not all) Assist with Repair Order intake, scheduling, and documentation Communicate with your assigned customers throughout the job Support technician dispatch, notes, and repair verification Take ownership of specific warranty claims and administrative tasks
Your role will integrate with our existing team, not replace it. You won't be doing 100% of the customer communication -- you will be responsible for your assigned ROs and claims.

Key Responsibilities - Service Writer Support

Work with the Service Manager and current Service Writer to divide daily workload Assist with check-ins: gather customer info and document concerns as "customer states" in Lightspeed Open and manage assigned Repair Orders Help quote labor/time using Service Manager Pro, OEM guides, and internal pricing sheets Communicate with customers assigned to you for approvals, updates, and pickup Verify that technician notes and repairs match customer concerns before closing ROs Support scheduling and dispatching as needed during busy periods
Warranty Administration

Submit and track your portion of OEM warranty claims Ensure claims are documented correctly and comply with OEM guidelines Contact OEM portals for authorizations, returns, parts requests, and claim status Keep accurate records and follow up on pending claims
Required Experience

Only apply if you have:

1+ years experience as a Service Writer, Warranty Admin, or Service Advisor Dealership, powersports, auto, RV, marine, or tractor service department background Experience using service software (Lightspeed or CDK experience is a major plus) Ability to manage multiple ROs at once and prioritize correctly Solid communication skills and professionalism with customers and technicians Strong organizational habits and attention to detail
Preferred Experience

Direct powersports dealership experience OEM warranty submission experience Familiarity with Polaris, Kawasaki, Honda, Yamaha, or CFMOTO systems Basic understanding of labor guides and quoting
What We Offer

Competitive pay based on experience Discounts on parts, gear, accessories, and new units Growth opportunities in a rapidly expanding dealership Supportive team and consistent processes Closed every Sunday and Monday for a guaranteed 2 days in a row off
Who Succeeds in This Role

Someone who:

Can jump into an organized service department and contribute Works well with others -- not a lone wolf Is reliable, accurate, and steady with paperwork Can balance customers, tech communication, and warranty tasks Values teamwork and consistent processes
Pay: $45,000.00 - $60,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance
Work Location: In person