Job Description

Department: Service

Reports to: Store Manager

Who We Are:

B-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With five retail locations in Oklahoma, Arkansas and Missouri, a Nationwide Education Sales Division based in Hawaii, an Events Sales Division, and our E-Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provides sales support and infrastructure to enable our company to be prepared for future growth and expansion.

Summary:

The Service Technician position is responsible for the troubleshooting, repair, adjustment, and maintenance of all types of sewing machines, embroidery machines, long arms, sergers and related accessory equipment through excellent customer service while upholding B-Sew Inn\xe2\x80\x99s core values. This is a full-time position, 40 hours a week including Saturdays.

Essential Duties and Responsibilities:

\xc2\xb7 Demonstrates a positive attitude and a willingness to adhere to BSI\xe2\x80\x99s culture, including finding a way to say \xe2\x80\x9cYes\xe2\x80\x9d.

\xc2\xb7 Lift machines to workbench and Dismantles machines and replaces or repairs broken or worn parts.

\xc2\xb7 Clean parts and machine.

\xc2\xb7 Start and observe machine in operation to test performance.

\xc2\xb7 Troubleshoot and analyze machine malfunctions and problems to determine causes of substandard operation. Perform necessary repairs and make improvements to prevent future problems.

\xc2\xb7 Initiates orders and maintains inventory of critical parts; Submit parts requests to Service Manager.

\xc2\xb7 Reassemble machines when complete.

\xc2\xb7 Maintaining current technical knowledge and continuously working to expand knowledge of new technology and equipment through manufacturer training.

\xc2\xb7 Maintain record of work performed using Point of Sale system.

\xc2\xb7 Notify guest of repair status, explaining work performed.

\xc2\xb7 Ensure a high level of customer satisfaction by meeting customer needs in a courteous manner.

\xc2\xb7 Work directly with guest over the phone or in person to overcome technique-based issues versus technical issues.

\xc2\xb7 Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner.

\xc2\xb7 Cleans work area, shelves, counters, tables, machines, tools, and equipment.

\xc2\xb7 Other duties as assigned.

Qualifications:

\xc2\xb7 High school diploma or GED required.

\xc2\xb7 2-years relevant experience and/or previous training required.

\xc2\xb7 2-year technical degree or similar field preferred.

Skills and Requirements:

\xc2\xb7 Experience using precision measuring instruments, hand tools and power equipment.

\xc2\xb7 Ability to learn and apply new skills, requiring minimal supervision.

\xc2\xb7 Ability to speak clearly and persuasively in positive or negative situations. Listens, gets clarification, and responds well to questions.

\xc2\xb7 Strong ability to read and interpret documents such as service manuals, parts catalogs, circuit diagrams, and operating & maintenance instructions.

\xc2\xb7 Ability to analyze and interpret data.

\xc2\xb7 Excellent time management skills and ability to multi-task and prioritize work.

\xc2\xb7 Strong mechanical aptitude, attention to detail and problem-solving skills.

\xc2\xb7 Excellent written and verbal communication skills.

\xc2\xb7 Ability to follow instructions, respond to management direct and takes responsibility for own actions.

\xc2\xb7 Strong organizational and planning skills.

\xc2\xb7 Familiarity with computer skills; willingness to learn Point of Sale Inventory Functions.

\xc2\xb7 Ability to lift 100lbs.

\xc2\xb7 Ability to work in a team-oriented environment.

Physical Demands and Work Environment:

This position is in a standard retail environment with desktop business equipment and telephone calls. Noise level is moderate. While performing the duties of this job, the team member is regularly required to stand and sit for long periods of time and must constantly reach and feel with hands, arms and fingers; climb or balance and stoop, kneel, crouch, or crawl. Frequent hearing and talking is required. This role routinely uses standard office equipment such as computers, and phones; keyboard typing is required. This position requires the ability to occasionally lift and carry supplies and shipments up to 100lbs. Near vision must be used regularly when completing repairs. Hearing must be used regularly in the diagnosing of machine issues and adjustments. This role is regularly exposed to moving mechanical parts and occasionally exposed to vibration. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits Include:

\xc2\xb7 Competitive Wages

\xc2\xb7 Group Health Insurance

\xc2\xb7 Life Insurance

\xc2\xb7 AD&D Insurance

\xc2\xb7 Optional Vision & Dental Insurance

\xc2\xb7 Vacation Days

\xc2\xb7 Personal Time Off

\xc2\xb7 Holiday Pay

\xc2\xb7 Pre-Tax Retirement Program

\xc2\xb7 Team Member Discounts

PI224132045

B-Sew Inn