Job Description

Overview:

Cedar Fair is seeking a Service Technician II at our Michigan\'s Adventure office. The Service Technician II provides end user software, hardware, and network support and assistance. This position diagnoses and resolves routine to somewhat complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents.

Responsibilities:

• Under minimal direction, monitors Service Desk communication channels. Responds and records service requests and incidents in the ticketing System. Updates tickets with appropriate information throughout the ticket lifecycle.
• Under minimal direction, installs, supports, and upgrades computers, POS workstaions, and associated peripherals and software. May create software installation packages or images.
• With minimal direction, troubleshoots and resolves routine to somewhat complex level one/two hardware, software, and network issues.Escalates complex and/or high priority issues to the appropriate support groups for resolution.
• Assist senior park and corporate IT staff as needed and directed.Can complete assgned task with minimal direction.
• Provides user systems access.Ensures appropriate approval is provided and documented.
• May lead service desk related projects.
• Acts as a technical liaison between IT and guests and other associates. Always acts in a professional and respectful manner.

• Vocational or technical training in IT or equivalent
• 0-2 years experience
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
• Ability to work nights, weekends, and holiday periods to meet business needs.
• Must possess a valid Driver\'s License

Michigan\'s Adventure