Job Description

B I R G E

&

H E L D

Investing in Communities to Transform Lives.

320 Unit Multifamily Community

The Residence at Auburn Hills (Topeka, KS)

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a

Passion for People

, demonstrate

Leadership at Every Level

, and are

Always Learning & Innovating

. Through these core values, we make our purpose a reality, "

Investing in Communities to Transform Lives.

"

POSITION OVERVIEW

The

Service Technician I

is responsible for supporting the daily maintenance operations of an apartment community to ensure resident satisfaction, property functionality, and compliance with company standards. This role is essential to Birge & Held's continued success and reports directly to the

Operations Manager.

=============================================================================================================================================================================================================================================================================================================================================

KEY RESPONSIBILITIES

Regulatory and Policy Compliance

Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.

Maintenance and Repair Responsibilities

Inspect buildings and common areas to assess cleanliness, safety, and overall property condition. Perform basic repairs and maintenance of HVAC units, electrical systems, mechanical equipment, plumbing fixtures, and structural facilities. Complete all assigned work orders within 48 hours, unless an emergency requires immediate action. Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Community Manager. Perform on-site work to preserve and enhance asset appearance and functionality.

Team Coordination and Communication

Provide daily progress updates and communicate frequently with the operations team. Coordinate and complete tasks in alignment with broader departmental priorities.

Resident and Vendor Relations

Maintain a professional, respectful, and courteous demeanor with residents, prospective residents, team members, and vendors. Assist in ensuring a positive resident experience through timely service and proactive maintenance.

Grounds and Facility Support

Maintain the cleanliness and safety of grounds and common areas. Support seasonal tasks such as snow removal, landscaping, and debris cleanup to ensure curb appeal. Assist with maintenance needs at other B&H properties as requested.

Administrative and On-Call Duties

Complete and submit required administrative documentation (e.g., work order logs, inspection forms) accurately and on time. Participate in the maintenance on-call rotation to handle after-hours emergencies. Perform other duties as assigned by the Service Manager.

EDUCATION, EXPERIENCE, AND SKILLS

Formal technical training and/or equivalent job experience in heating and air conditioning, preferred. EPA certification for refrigerant handling, preferred or willingness to obtain certification upon hire. HVAC certification, preferred. For positions that require travel between properties, a valid driver's license and reliable transportation are required. Working knowledge of OSHA standards and other environmental safety standards. Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools. Able to operate all necessary tools to perform the essential functions of the position. Experience in residential property maintenance is beneficial. Above average oral communication skills. Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work. Able to multi-task and prioritize work orders. Exhibit strong attention to detail. Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand. Able to think logically to troubleshoot, analyze situations, and make sound business decisions. Able to perform a variety of duties in all types of weather. Able to lift, push, and pull up to 75 pounds. Smart phone preferred for work purposes.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.



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