Job Description

In the Service Order Handling Specialist role, you will be responsible for managing the entry of all service orders and spare part sales orders into SAP/ERP. They are accountable for all order information, details, and invoicing. They will collaborate with Dispatchers, SPOC, and Contract Administrator to adhere to all order requirements and details. This is a hybrid position, working a minimum of 3 days a week onsite at the Bohemia office. (The first few months will require to be onsite 5 days a week.)


In the Service Order Handling Specialist role, you will be responsible for managing the entry of all service orders and spare part sales orders into SAP/ERP. They are accountable for all order information, details, and invoicing. They will collaborate with Dispatchers, SPOC, and Contract Administrator to adhere to all order requirements and details.

What you will accomplish together with us:

Processing of field service orders from SMS to SAP/ERP Processing of spare parts sales orders in SAP/ERP Processing of returns, credits, and debits for all order types Manage open orders reports for spare parts sales orders and Key Account Customers Processing of billing documents and invoices Creation of Return Authorization Number for Depot Services Issuing quotations and delivery documents for depot services Communicate with customers on order status Coordinate with & provide support to Field service team Ordering spare parts for onsite service visits Maintain order status and information in SMS & SAP/ERP Provide customer support via phone & email Routing customer phone calls & emails to appropriate internal departments Assist Service Managers as requested Other duties as assigned

What will convince us:

High School Diploma/GED Minimum of 2 years' experience in customer service, order entry, or field dispatching Minimum of Beginner's experience with Microsoft Office (Word, Excel, Outlook) Experience with SAP/ERP is preferred Experience with field service management system is preferred

We value:

Ability to take ownership of processes Independent, professional, and self-driven Effective & efficient written & oral communication skills Strong organizational skills Attention to detail Strong ability to multi-task Ability to triage and problem solve Identification with our core values: Sustainability, Openness, Enjoyment

Compensation will range between $30-$35 an hour, depending on experience and qualifications.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

Personal and Professional Development:

Mentoring, leadership programs, internal seminar offerings

Worklife Balance:

Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules

Making an Impact Right from the Start:

Comprehensive onboarding, including a virtual online platform

Welcoming Culture:

Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"

Health & Well Being:

Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.

Intelligent Working Environment:

Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan:

401 k (with generous company match)

Flexible Spending:

HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Company Paid Benefits:

Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate

Additional/Optional:

Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service


Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.


Please view equal employment opportunity posters provided by OFCCP here.


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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.


We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com