Job Description

Description:

Hocon Gas

is seeking a highly motivated and goal-oriented Service Manager who is familiar with

Propane and Fuel Oil

service and products and has a proven track record of designing and implementing successful service programs. The ideal candidate will be able to work closely with a team of service technicians and with our customers to coordinate work schedules with other departments, troubleshoot technical issues, and design and implement continuous service improvement processes. This position requires a confident professional who will be responsible for ensuring that our customers are completely satisfied with our products and services.

Responsibilities:

Schedule service calls with customers and coordinate services with internal departments Dispatch service technicians to jobs and ensure all materials required for service calls are in stock and organized for each work order Diagnose and troubleshoot service requests. Be available either via phone or in the field to direct and assist service technicians requiring additional training or on difficult service jobs. Be available after hours and on weekends to provide technical support to field technicians and for emergency calls. Develop plans and solutions for diagnosing problems and training employees to avoid them in the future. Consult with and guide service technicians to ensure that service department activities adhere to company policies and procedures. Evaluate the effectiveness of employees' training performance. Interpret policies and procedures for other personnel. Maintain the quality of services provided as part of a service contract by effectively leveraging a wide variety of resources, including vendors, parts and subcontractors.

Requirements:

Minimum 3 years of experience in

Propane, Fuel Oil

or

HVAC

industries.

1 Years Supervisory Role CDL B with Hazmat and Tanker Endorsements

CT G-2

,

CT B-2

or

CT S-1

License High School degree or equivalent Clean driving record * Must be able to pass Pre-Employment drug test and background check